Touseef Bhatti

ac5iup@r.postjobfree.com

Mobile: 919-***-****

www.linkedin.com/in/touseef-bhatti-171ab065

Experience

Ciena Network Engineer December 2015 – April 2018

Engineer for ISP customers with 5 years of industry experience. Led projects that consisted of optical network audits, network designs, and network modifications. Responsibilities also included providing technical support on all projects.

•Specialized in supporting Optical Multi-Service Edge 6500 Layer 0, Layer 1, & Layer 2 technologies. This includes ROADM Fixed Grid, OTN, and packet switching technologies.

•Assisted sales team in providing service quotes for customers that factored in time and financial impact for services being provided.

•Created detailed engineering procedures required to executed optical network design/modifications for customers. Procedure documents included detailed step by step instructions, before and after network design layouts, backout procedures, and required network information.

•Expanded customer’s national backbone to support capacity needs. Used wavelength discovery methodology to add 10G to 100G circuits between sites.

•Collaborated with team members and members of other departments to complete projects.

•Attended quarterly meetings with customers to gauge and review their satisfaction regarding project execution efficiency and future expectations.

Ciena Emergency Technical Engineer July 2014 – December 2015

Engineer providing technical support for all Ciena products that are experiencing network outages or are in a compromised state such as losing visibility or loss of redundancy.

•Troubleshot Ciena software and hardware products on customer’s optical network.

•Conferenced with customers, utilized IVR and VPN to connect to customer networks, and provide technical support.

•Gauged the customer’s expectations on issues and provide clear communication while troubleshooting so they have an overview of what is being done to resolve the issue and the time required for the issue to be resolved.

•Utilized TL1 scripts to audit customer’s network, collect logs, and collect debug information for root cause analysis.

•Balanced multiple cases where the customer networks are compromised, keep all customers updated on their network issues, and maintain a timeline on all cases while troubleshooting.

Cisco Systems CALO CO-OP May 2013 – June 2014

Intern in Cisco’s CALO lab for first 7 months. Responsibilities included recreating customer networks using Cisco switches and routers for Technical Assistance Engineers to troubleshoot.

•Upgraded/downgraded software on Cisco switches and routers.

•Recreate the portion of the customer’s network that has an issue in the lab.

•Passed the CCNA.

Intern in Cisco’s Technical Assistance Center for the LAN Switching Team for 6 months. Responsibilities included technical assistance for all Layer 1 and 2 issues on Cisco products.

•WebEx with customer to troubleshoot Layer 2 issues on Cisco switches.

•Pull logs from the switches to recreate the issue in the lab.

•Provide steps for the customer to troubleshoot or steps for issue resolution.

Notable Project

Resident Network Engineer

While working for Ciena I was a Resident Network Engineer for an ISP customer. Responsible for network backbone expansion, engineering procedure creation, providing solutions to network issues, and maintaining customer relations.

•Primary resident engineer at the VzW Branchburg offices in New Jersey. Provided on site technical support and collaborated with customers to prep for incoming projects.

•Created detailed engineering procedures to increase backbone capacity on live network.

•Responsible for OME 6500 turnups, supporting nightly maintenance work on the backbone network, and assisted in customers meeting project deadlines.

Education

East Carolina University – Class of 2014

B.S – Information and Computer Technology

Minor – Business Administration

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