Information Technology Customer Service
Resume:
SHANNY VELL C. LAGUNDAY
Brgy. San Jose, City of Koronadal, South Cotabato
Contact Number: +639*********
Email Address: ****************@*****.***
CAREER OBJECTIVE:
To get a job that will allow me to impart my skills and develop my knowledge as well as to gain experience at your company for personal and professional growth and to be able to work with a team that will help maximize my capabilities to accomplish company goals .
WORK EXPERIENCES:
Special Program for the Employment of Student (SPES)
City Hall of Koronadal, South Cotabato
Business Permit and Licensing Office
Sorting and filing new Business Permits application
Processing the approval of new permits to the Admin office
Answering phone inqueries
Providing customer service
Maintaining cleanliness in assigned area
Conducted community outreach program
On the Job Trainee
Home Development Mutual Fund
Tellers/Payment Offices
Koronadal City
Encoding new Pag-ibig membership application
Releasing Cheque Loans
Filing and Sorting Pag-ibig Receipts
Releasing of Pag-ibig receipts
Encoding and releasing of Loyalty ID’s
Informing clients to claim their Cheque (thru text)
Providing customer service
Entertaining Phone inqueries
Maintaining orderness and cleanliness in assigned area
Office Staff/Encoder
Marbel Services and Television System, Inc.
Koronadal City
Encoding Daily payment receipts
Preparing receipts for collectors
Monitoring
Auditing monthly collections
Human Resources Staff
Chiu Kim Group of Companies
Human Resources Department
Koronadal City
Participating in recruitment efforts
Scheduling job interview and assisting in the interview process
Conduct orientation for the new hired employee
Posting job ads and organizing job resume and applications
Processing payroll which includes ensuring vacation and sick leave are tracked in the system.
Facilitating resolution to any payroll errors
Process bank enrollment for payroll account
Maintaining current HR files and database
Preparing new employee files
Compute separation claims and 13th month pay for resigned employee
Preparing monthly government compensations and benefits
Monitoring employees monthly time attendance
Filing and process Incident Reports
Organizing staff training sessions and seminar
Conducting specialactivies for employees
Entertaining employees questions, complain and other pertinent information
Mandating Company guidelines and procedures
Making Trainee’s ID and for regular employees
Looking after the health of employees by conducting monthly medical check up
Participatingin seminar and workshop as company’s representative
Evaluating employees performance and behavior
Provide necessary information to callers
Recording employee paging
Maintain office cleanliness and orderliness
EDUCATIONAL ATTAINMENT:
Bachelor of Science in Information Technology
Ramon Magsaysay Memorial Colleges-Marbel Incorporated (RMMC-MI), Koronadal City
(2016-2017)
KNOWLEDGE AND SKILLS:
Excellent communication, leadership, and influence skills;
Excellent organization, time and project management skills - effective multi-tasking and effective reporting of status of work and time for completion of key steps;
Computer literate and Internet proficient
Knowledgeable in Research Documentation.
Can perform broad range of duties
AWARDS AND RECOGNITIONS:
Medal of Recognition (8th Honorable mention during High school Commencement Exercises, S.Y. 2012-2013)
Service Award (Exemplary performance and high level of contribution along with dedication and sincerity to the Information Technology Education Department, March 10, 2015).
Certificate of Appreciation(Valuable Contribution as DSC officer July 11, 2015, Elm Vine Hotel City of Koronadal).
Certificate of Recognition (Participation in Booth Competition during 7TH PSITS Regional Convention, September 19, 2015)
Certificate of Appreciation (Valuable contribution as Computer Society (ComSoc) Officer of Information Technology Education Department, 2ND ITE Week Celebration, January 29, 2016).
Service Award (Exemplary performance and high level of contribution along with dedication and sincerity to the Information Technology Education Department, February 22, 2016).
Certificate ofRecognition (Best in On-the Job Training)(Commendable performance and high level of contribution along with optimum dedication and sincerity in On-the-Job Training at Home Development Mutual Fund (HDMF), Koronadal City, January 31, 2017).
Medal of Recognition (Best Research Capstone) Ramon Magsaysay Memorial Colleges- Marbel Incorporated, March 20, 2017).
Finisher Certificate for Run for Juan Conducted by Socoteco-I, Inc. March 3, 2018.
SEMINARS ATTENDED:
Certificate of Participation (actively participating 6TH PSITS Regional Convention held at SKSU Gymnasium, September 26-28 2014).
Certificate of Appearance (has appeared in the 6TH PSITS Regional Convention on September 26-28 2014 at Sultan Kudarat State University, ACCES. EJL Montilla,Tacurong City And Isulan Sultan Kudarat).
Certificate of Participation (actively participated in the Developers Connect (DevCon) seminar with emphasis on Web Frameworks, Javascript Game Frameworks, and Mobile Application Development during 6th PSITS Regional Convention, September 26-28 2014).
Certificate of Participation (actively participating 7TH PSITS Regional Convention held at Ramon Magsaysay Memorial Colleges-General Santos City on September 18-20, 2015).
Certificate of Participation (attended Researcher Presentation, 7TH PSITS Regional Convention, RMMC-Gen. Santos City, September 19 2015).
Certificate of Attendance (attended CyberSecurity Awareness Orientation of Department of Information and Communications Technology (DICT) at Villa Amor Hotel, Koronadal City, December 7, 2016).
Certificate of Attendance (attended Fund Coordinator’s Conference and Employer’s Forum at FB hotel, Koronadal City, December 15, 2017.
Certificate of Participation ( attended Basic Concept of Gender and Development (GAD) at Samahang Nayon Hotel, Koronadal City, April 27, 2018.
PERSONAL DATA:
Age: 21 yrs. Old
Birthdate: November 10, 1996
Birthplace: Brgy. San Jose, Koronadal City, South Cotabato, Philippines
Sex: Female
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
CHARACTER REFERENCE:
MARK JOVIC A. DADAY, MIT
Faculty IT Department (RMMC-MI)
Koronadal City South Cotabato
MAILA PALMA
Teller, HDMF
Koronadal City South Cotabato
228-8125
DANNAH MAE BULANON
HR Supervisor, Chiu Kim Group
Koronadal City South Cotabato
228-2555
CEFERINO S. LAGUNDAY
City Hall
Koronadal City South Cotabato
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