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Information Technology Customer Service

Location:
General Santos City, Soccsksargen, Philippines
Salary:
15000
Posted:
May 19, 2018

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Resume:

SHANNY VELL C. LAGUNDAY

Brgy. San Jose, City of Koronadal, South Cotabato

Contact Number: +639*********

Email Address: ac5itu@r.postjobfree.com

CAREER OBJECTIVE:

To get a job that will allow me to impart my skills and develop my knowledge as well as to gain experience at your company for personal and professional growth and to be able to work with a team that will help maximize my capabilities to accomplish company goals .

WORK EXPERIENCES:

Special Program for the Employment of Student (SPES)

City Hall of Koronadal, South Cotabato

Business Permit and Licensing Office

Sorting and filing new Business Permits application

Processing the approval of new permits to the Admin office

Answering phone inqueries

Providing customer service

Maintaining cleanliness in assigned area

Conducted community outreach program

On the Job Trainee

Home Development Mutual Fund

Tellers/Payment Offices

Koronadal City

Encoding new Pag-ibig membership application

Releasing Cheque Loans

Filing and Sorting Pag-ibig Receipts

Releasing of Pag-ibig receipts

Encoding and releasing of Loyalty ID’s

Informing clients to claim their Cheque (thru text)

Providing customer service

Entertaining Phone inqueries

Maintaining orderness and cleanliness in assigned area

Office Staff/Encoder

Marbel Services and Television System, Inc.

Koronadal City

Encoding Daily payment receipts

Preparing receipts for collectors

Monitoring

Auditing monthly collections

Human Resources Staff

Chiu Kim Group of Companies

Human Resources Department

Koronadal City

Participating in recruitment efforts

Scheduling job interview and assisting in the interview process

Conduct orientation for the new hired employee

Posting job ads and organizing job resume and applications

Processing payroll which includes ensuring vacation and sick leave are tracked in the system.

Facilitating resolution to any payroll errors

Process bank enrollment for payroll account

Maintaining current HR files and database

Preparing new employee files

Compute separation claims and 13th month pay for resigned employee

Preparing monthly government compensations and benefits

Monitoring employees monthly time attendance

Filing and process Incident Reports

Organizing staff training sessions and seminar

Conducting specialactivies for employees

Entertaining employees questions, complain and other pertinent information

Mandating Company guidelines and procedures

Making Trainee’s ID and for regular employees

Looking after the health of employees by conducting monthly medical check up

Participatingin seminar and workshop as company’s representative

Evaluating employees performance and behavior

Provide necessary information to callers

Recording employee paging

Maintain office cleanliness and orderliness

EDUCATIONAL ATTAINMENT:

Bachelor of Science in Information Technology

Ramon Magsaysay Memorial Colleges-Marbel Incorporated (RMMC-MI), Koronadal City

(2016-2017)

KNOWLEDGE AND SKILLS:

Excellent communication, leadership, and influence skills;

Excellent organization, time and project management skills - effective multi-tasking and effective reporting of status of work and time for completion of key steps;

Computer literate and Internet proficient

Knowledgeable in Research Documentation.

Can perform broad range of duties

AWARDS AND RECOGNITIONS:

Medal of Recognition (8th Honorable mention during High school Commencement Exercises, S.Y. 2012-2013)

Service Award (Exemplary performance and high level of contribution along with dedication and sincerity to the Information Technology Education Department, March 10, 2015).

Certificate of Appreciation(Valuable Contribution as DSC officer July 11, 2015, Elm Vine Hotel City of Koronadal).

Certificate of Recognition (Participation in Booth Competition during 7TH PSITS Regional Convention, September 19, 2015)

Certificate of Appreciation (Valuable contribution as Computer Society (ComSoc) Officer of Information Technology Education Department, 2ND ITE Week Celebration, January 29, 2016).

Service Award (Exemplary performance and high level of contribution along with dedication and sincerity to the Information Technology Education Department, February 22, 2016).

Certificate ofRecognition (Best in On-the Job Training)(Commendable performance and high level of contribution along with optimum dedication and sincerity in On-the-Job Training at Home Development Mutual Fund (HDMF), Koronadal City, January 31, 2017).

Medal of Recognition (Best Research Capstone) Ramon Magsaysay Memorial Colleges- Marbel Incorporated, March 20, 2017).

Finisher Certificate for Run for Juan Conducted by Socoteco-I, Inc. March 3, 2018.

SEMINARS ATTENDED:

Certificate of Participation (actively participating 6TH PSITS Regional Convention held at SKSU Gymnasium, September 26-28 2014).

Certificate of Appearance (has appeared in the 6TH PSITS Regional Convention on September 26-28 2014 at Sultan Kudarat State University, ACCES. EJL Montilla,Tacurong City And Isulan Sultan Kudarat).

Certificate of Participation (actively participated in the Developers Connect (DevCon) seminar with emphasis on Web Frameworks, Javascript Game Frameworks, and Mobile Application Development during 6th PSITS Regional Convention, September 26-28 2014).

Certificate of Participation (actively participating 7TH PSITS Regional Convention held at Ramon Magsaysay Memorial Colleges-General Santos City on September 18-20, 2015).

Certificate of Participation (attended Researcher Presentation, 7TH PSITS Regional Convention, RMMC-Gen. Santos City, September 19 2015).

Certificate of Attendance (attended CyberSecurity Awareness Orientation of Department of Information and Communications Technology (DICT) at Villa Amor Hotel, Koronadal City, December 7, 2016).

Certificate of Attendance (attended Fund Coordinator’s Conference and Employer’s Forum at FB hotel, Koronadal City, December 15, 2017.

Certificate of Participation ( attended Basic Concept of Gender and Development (GAD) at Samahang Nayon Hotel, Koronadal City, April 27, 2018.

PERSONAL DATA:

Age: 21 yrs. Old

Birthdate: November 10, 1996

Birthplace: Brgy. San Jose, Koronadal City, South Cotabato, Philippines

Sex: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

CHARACTER REFERENCE:

MARK JOVIC A. DADAY, MIT

Faculty IT Department (RMMC-MI)

Koronadal City South Cotabato

MAILA PALMA

Teller, HDMF

Koronadal City South Cotabato

228-8125

DANNAH MAE BULANON

HR Supervisor, Chiu Kim Group

Koronadal City South Cotabato

228-2555

CEFERINO S. LAGUNDAY

City Hall

Koronadal City South Cotabato



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