Alex Wesner

Field Technical Support Analyst, Level II - CenturyLink Lehigh Acres, FL 33936

ac5it6@r.postjobfree.com

239-***-****

Work Experience

Field Technical Support Analyst, Level II

CenturyLink - Fort Myers, FL

September 1999 to Present

Currently Responsible for the Installation, Support, and Troubleshooting of Clients in the field in a Networked Environment. This includes equipment from T-1 lines, ADSL, ISDN, Switches and Routers to the Personal Computer, Tablets and Smart-phones. Amongst the duties performed are: Operating System Deployment and Troubleshooting, Application Deployment and Troubleshooting, Network Installation and Troubleshooting, Break-Fix Repair and Asset Management.

All of which was accomplished via Remote Tools (Solarwinds DameWare, Terminal Server Client, Active Directory Tools, etc.) or on site to 3500+ clients within a 600 Mile area.

Clients include Sales, Retail Store Reps, Installation and Repair Technicians, Central Office Technicians, Design Engineers, Work-at-Home amongst others.

Technical Support Analyst, Level II

Lee County Health System - Fort Myers, FL

March 1999 to September 1999

Was responsible for Project Support to for the Medical Staff at a local hospital system (3 Hospitals in the Lee County Area). This project involved the set-up and troubleshooting of Networked applications and Databases (SQL, Goldmine). Along with any problems dealing with OS Applications.

Telephone Support Analyst

Level I - Fort Lauderdale, FL

March 1998 to March 1999

Telephone Support Analyst that received any troubleshooting-oriented phone calls from Private and Business individuals needing help with Compaq Based Computer Products. This included Desktops, PDA's and heavy emphasis on Laptops. All calls given to me were at an average of 10 minute resolution or less.

Education

Bachelor of Science in Information Technology

American Intercontinental University

2003

Associate in Electronics Engineering Technology in Electronics

Florida South Western State/Edison Community College - Fort Myers, FL

1998

Skills

Wired and Wireless Networking Devices (Cisco Routers/Switches, Synoptic Routers/Switches, Ascend Routers/Switches), Microsoft Windows Operating Systems (MS-DOS, Windows XP, Win7/8/10), Microsoft Office (97 through O365), Linux Operating Systems: Ubuntu, Slackware and Debian Base), Mac OS X, Hardware Break-Fix Experience - Have worked on and Repaired Dell, HP, General Dynamics Panasonic and Apple PC's and Tablets, WAN Technologies such as (TCPIP, UDP), SAP, Remedy, Active Directory including Active Directory Users and Computers Management Console, Google Smart Phones and Tablets, Apple Smart Phones, Installation and Troubleshooting Hardware WAN Technology Experience (T-1, Fiber, ADSL, etc.), Microsoft SCCM 2012+, Microsoft Windows Deployment Tools (RIS Server, etc.), DameWare Remote Management, Microsoft Terminal Server Client, Virtualization (VMWare, Oracle VirtualBox, Microsoft VirtualPC, etc.)

Certifications/Licenses

• Certification, Microsoft MCSE - (Certified Since 2001)

2001 to Present

• Certification, CompTIA Network+ - (Certified Since 2000)

2001 to Present

• Certification, CompTIA A+ - (Certified Since 1999)

2000 to Present

2014 to Present

Additional Information

* Additional information available on request.

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