Customer Service Assistant

Crisanto Patalita

Clinical Laboratory Assistant Level - Fresenius Medical Care NA

Bogota, NJ 07603

****************@*****.*** - +1-917-***-****

I consider myself a responsible, creative, with initiative and punctuality, ease and willingness to learn, extensive experience in the field of leadership and decision making, I accept with pleasure the challenges and goals t hat your organization could assign me, with good handle of the interpersonal relationships, ability to work in t eams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by t he company and my work group.

Authorized to work in the US for any employer

WORK EXPERIENCE

Valley Hospital

July 2017- Present

223 N. Van Dien Avenue

Ridgewood N.J. 07450

Transporter

Duties / Activities

Transfer patients to testing area.

Infinity Diagnostic Lab.

June 2017-Present

Teterboro, New Jersey

Accessioner

Duties / Activities

Entering patients information in to the system including insurance and test order from the doctor as well. Doing aliquot and labeling the sample.

R. Bratti, Associates

December 2016- March 2017

401 E. Glebe Road, Alexandria VA. 22305

Assistant Project Manager

Duties / Activities

Ordering supply and managing the inventory.

Clinical Laboratory Assistant Level

Fresenius Medical Care NA- M ay 2005 to November 2016 D epartment: Hematology

Purpose and Scope:

Supports FMCNA's mission, vision, core values and customer service philosophy. Adherers to the FMCN Compliance Program, including following all regulatory and division/company policy requirements.The primary function of the Clinical Laboratory Assistant 2 is to work closely with the Technicians and Technologists to acquire samples and records for laboratory testing and assists them in sample testing process.

Duties / Activities:

Customer Service:

- Responsible for driving the FMCNA culture through values and customer service standards.

- Accountable for outstanding customer service to all external and internal customers.

- Develops and maintains effective relationships through effective and timely communication.

- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Principal Responsibilities and Duties:

- Assist Technologists and/or Technicians in preparing samples and records for laboratory testing (Retrieve repeats and QNS samples).

- Prepare reagents under the guidance of the technologist.

- Find, sort and prepare samples for testing.

- Monitor department inventory: lab supplies and reagents.

- Verify samples (quality of samples received, appropriate samples and requisitions).

- Routinely attend compliance and OSHA training.

- Attend staff and inter-departmental meetings.

- Other duties as assigned

Hematology Department specific duties:

- OLA Archiving

- Loading samples

- Pending resolution

- Storing and dumping samples

- Dept. inventory

- Document storage

- HLab functions

- Data entry

- Service Now functions

- Refrig/Centrifuge PM

- Room decontamination

- Maintain report records and supporting documentation files

- Monitor all instruments

- Advias (clear aspiration failure, replace reagents, remove repeats, etc.)

- Clear pending files and incomplete files at Advias

- Perform tasks as directed by techs (clots cancellations, schedule reruns, schedule on-board maintenance, m anage all available to completion)

- Monitor to ensure all log books up to date

- Follow up with Techs for missing or incomplete log data

- Purchasing or procuring and fulfilling requisition orders for materials, supplies, tools, inventory and any other t angible items that department needs

Customer Service Representative

UniTeller Financial Services, Inc - O ctober 2004 to April 2005 Department: C ustomer Service Department

Description:

UniTeller Financial Services, Inc. provides money transmitting services. The company offers domestic remittance, cash to bank account, money transfer, and fax/phone money transfer services. It offers its services t hrough its selling agent network in the United States, Mexico, Latin America, and the Philippines. The company w as founded in 1993 and is based in Rochelle Park, New Jersey. As of January 18, 2007, UniTeller Financial S ervices, Inc. is a subsidiary of Grupo Financiero Banorte, S.A.B. de C.V. Roles and Responsibilities:

- Serves customers by providing product and service information; resolving product and service problems.

- Attracts potential customers by answering product and service questions; suggesting information about other p roducts and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the p roblem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; f ollowing up to ensure resolution.

- Recommends potential products or services to management by collecting customer information and analyzing c ustomer needs.

- Prepares product or service reports by collecting and analyzing customer information. Transporter

Holy Name Hospital - J anuary 2002 to January 2003 Department: T ransport Department

Description:

Holy Name Medical Center has earned the reputation as one of the preeminent care facilities in New Jersey due largely in part of its overall medical excellence. Its high standard of excellence is founded on the dedicated w ork of hundreds of physicians, nurses, technologists, and other members of the healthcare team who are s imply committed to providing the compassionate care that each and every patient deserve. Roles and Responsibilities:

- Helps patients by transporting them into and around the hospital facilities.

- Transports patients by lifting patients on and off beds; moving them to and from special service and treatment a reas, and operating rooms; using wheelchairs or moveable beds.

- Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment a reas and patient care areas.

- Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory.

- Transports deceased patients by following protocols and delivering them to the mortuary.

- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations

(JCAHO) requirements.

EDUCATION

B.S. in Business Administration

Asian College of Science and Technology

March 1999

SKILLS

Maintenance the Instruments and trouble shooting as well Reference:

John Panzera” Manager”

Cell No: 973-***-****

Virliza F. Solis “Supervisor”

Cell No: 808-***-****

Joy Ramos “Lead Tech”

Cell No: 201-***-****

Edna D. Rilveria “ Human Resources in Columbia University” Cell No: 201-***-****

Contact this candidate