Customer Service Representative

Alondra Robles

**** *********** **. *********, ** 282**-***-*** 6470 ***********@*****.***

Objective

To obtain full time position as a Bilingual Front Desk Receptionist at a prestige Medical Facility. To help break the language barrier among patient's and medical staff in order to ensure great service.

Education

Independence High School, Phoenix, AZ

High School Certificate 7/24/2001

Experience

02/10/2017-5/27/2018

Remote Spanish Interpreterl TransPerfect International

Charlotte NC

Provided accurate interpretation to both English and Spanish speaker while maintaining a conduit role. At all times making certain that I followed companies protocols .

02/20/2014-10/152016

Bilingual Customer Service Representative Suite 1000 Charlotte NC

Juggling multiple calls from customers, patients, and clients who are trying to reach the main office line. If answering the phones during office hours I would take a message and email the information to the office. If it's an after hour service call and it's an emergency I would call or page the appropriate person on call to handle the issue.

10/18/2012-4/30/2014

Spanish Interpreter Cyracom International Phoenix AZ

Providing accurate phone interpretation to various client's on medical, legal, utilities, insurance claims, finance, job training, travel planning, etc...Clarifying information to Spanish speaker by using appropriate protocols and keeping client informed. Maintaining a smooth communication flow among the client and the Spanish speaker.

10/12/2008-7/27/2011

Spanish CSR Vangent Inc. Phoenix AZ

Provided Medicare insurance information to beneficiaries. Helped with comparing and enrolling into prescription and health insurance plans during valid enrollment periods. Gave basic claim information and transferred to claim's department if additional details were necessary.

06/1/2004-3/27/2007

Physical Therapy Technician Physicians Physical Therapy Phoenix AZ, Glendale AZ

Helped multiple patient's with following the Therapist treatment making sure that the exercises were done with proper body techniques as to avoid further injury, while keeping the Therapist up to date of patient's condition. Helped interpret for Spanish speaking patient during initial evaluation and throughout entire treatment.

References

References are available upon request.

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