Microsoft Office Customer Service

SKILLS

WORK HISTORY

SCOTT THOMPSON

**** *** ******* *****, **********, OHIO 45229

C: 513-***-**** *************@*****.***

To pursue a position with a progressive company that will enable me to utilize my qualifications in the field of information systems technology & engineering, while growing my personal knowledge of software programs and web design.

Experience in web design

Visual Basic

and ability to lay coaxial cable

ability to operate power tools and maintain

work order sheets. Experienced in IT asset

management. Operating Systems: Microsoft

Server 2008

Windows XP

Microsoft XP

testing

DHCP

Imaging

IP Security. Excellent Customer Service

Excellent Verbal and Communication Skills

Email Server 2007 and Microsoft Office

Software

Hardware And Software Installation

self starter

modems

electronics

coaxial wiring

low voltage wiring

Windows 2007

Windows 10

Routing & A+ hardware

Remote Access

Active Directory Services

System Performance Monitoring

Supervisory Skills

Problem Solving Skills

Adobe Photoshop

Creative problem solver

Cat 5

customer service

Compucom

Fairfield, Ohio // January 2017 to Current

Unpacked appropriate CPU, hardware and software and then installed each at default or to custom specifications.

Laptop and Desktop PC refreshing including imaging, profile configuration, data transfer, application installation, and deployment.

Tested configured systems for appropriate functioning and troubleshoot for any errors found. Completed all required documentation of installation, imaging, data destruction including quality assurance inventory sheets to ensure accurate billing with respect to warranty contract, proper processing of defective products, e-waste materials and timely vendor returns and redeployment items according to serialized and non-serialized assets. Followed customer computer system hardware and software specifications based on instructions supplied.

Experience and working knowledge of; Windows 7 OS, Windows 10 OS, imaging process EDUCATION

SKILLS

network and USB), data transfer/migration (network and external storage), Microsoft Office 2010 application installation and configuration, installation of network printers on Windows 7 and Windows 10.

Bertke Electric Co

Cincinnati, Ohio // January 2006 to January 2009

Installation of low voltage wiring schemes for residential and commercial companies. Installed low voltage systems such as monitors, alarms, security and safety systems, lighting, communications, LAN, computer networking devices, POS systems etc. Medium voltage systems such as controllers, switches, panels, circuit breakers, control power transformers, HVAC equipment, protective relays, transfer equipment, UPS and emergency generators, medium voltage etc.

WCIN Radio Station

Cincinnati, Ohio // January 2001 to January 2006

Assisted in producing various talk & music shows.

Edited commercials for clients.

Received satellite feeds.

Assisted in promotional campaigns.

Received transmitter readings Maintained transmitter logs Aired syndicated programs. Impact Youth Services

Cincinnati, Ohio // January 2000 to January 2003

Provided life skills for teenage boys who were currently living in group homes. Associates Degree - Information Systems Technology & Engineering National College //

Information Systems Technology & Engineering

Diploma -

Ohio Center //

A+, Active Directory, Adobe Photoshop, asset management, billing, cable, Communication Skills, hardware, computer networking, CPU, clients, Excellent Customer Service, data transfer, Desktop PC, DHCP, documentation, electronics, Email, HVAC, Illustrator, Imaging, inventory, IP, LAN, lighting, materials, Access, Microsoft Office, Microsoft Office Software, Windows 7, Windows, Windows XP, migration, monitors, network printers, network, Operating Systems, OS, POS, power tools, Problem Solving Skills, troubleshooting skills, producing, quality assurance, Routing, safety, Supervisory Skills, switches, transformers, troubleshoot, USB, Visual Basic, web design, electrical wiring, mobile device repair, soldering, blueprint reading.

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