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Engineer Technical Support

Fremont, California, United States
May 18, 2018

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Meet Thakkar Contact: 415-***-****

Storage Engineer E-mail:


More than 7 years of experience as Storage Technical Support, Storage Administration or Storage Engineer by working on following products (SAN/NAS/Converged Storages): Dell EMC2 - VNXe1 Series (VNXe3100, VNXe3150, VNXe3300), VNXe2 Series (VNXe3200), VNXe1600. UNITY.

Hewlett Packard Enterprise (HPE) – MSL (Modular Smart Array), EVA (Enterprise Virtual Array), MSL (Media Storage Library).

Brocade & Cisco– SAN / Ethernet Switch.

Experience in enterprise class storage including SAN, NAS, DAS, SCSI, RAID and Fiber Channel Technologies.

Initial configuration or installation of storage arrays like Assigning Management IP, DNS/NTP IPs, SMTP/SNMP server IPs, through Command Line (CLI) and Graphical User Interface (GUI).

Provisioning storage to storage pool/Heterogeneous storage pool on various types of disks like EFD, SAS, NL-SAS by implementing RAID Group like RAID-5, RAID-6, RAID-10.

Expertise in deferent RAID techniques for writing data to disks Mirroring, Striping, Strip Size, Stripe element, Stripe element size, Parity.

Creating NFS-CIFS (SMB) Server, NAS Server (File), iSCSI Server (Block), Configure VLAN and creating interface IPs on server through CLI and GUI.

Creating CIFS share folder/File System, iSCSI LUN/LUN Group, VMFS/NFS data store and Host Integration/Host Presentation.

Creating Synchronous or Asynchronous Replication, Snapshot, NDMP Backup, de-duplication.

Storage Tiering using EMC FAST CACHE and FAST VP.

Storage Management and Troubleshooting tools: Unisphere, Command Line (CLI) using SSH (Putty), NaviCLI, CISCO WebEx,

Expertise in Log Analysis for all hardware & software issues.

Hands on with Physical Installation of Storage Arrays and its Hardware components like Storage Processor, Disk Array Enclosure, BBU(Battery Backup Unit), DIMM(Dual Inline Memory Module), PS(Power Supply), SSD(Solid State Drive), mSATA drive, IO Module, LCC(Link Control Card), SAS Cable, Disk.

Experience in provisioning storage for VMware vCenter, VMware vSphere (ESXi Hosts), VMware Web Client, Microsoft Hyper-V, Windows Server 2003 & R2, Windows Server 2008 & R2, Cluster.

Experience in upgrading Operating Environment, Applying Hot Fix, Firmware on SAN and Brocade Switch through CLI and GUI.

Brocade SAN Switch administration, zoning configuration and troubleshooting.

Gather and analyze switch logs (supportsave, supportshow). Professional Experience:

Hewlett Packard Enterprise (HPE) January 2016 – Present Designation: Technical Solution Consultant


Modular Smart Array (MSA), EVA (Enterprise Virtual Array)

MSL (Media Storage Library)

Brocade SAN/ Ethernet Switch – Switch/Director Hardware, Fiber Channel, Zoning, Routing – Trunking, Firmware.


Troubleshooting of the issues raised by EMC and HPE Global customers.

HPE SAN and Tap library Installation, Implementation, and Support.

LUN mapping, creation and host assignment, Create CIFS share and NFS export on HPE devices.

Experience in creating zones, zone sets and FC switch configuration management.

Manage SAN & NAS capacity and performance using appropriate reporting & Monitoring tools.

Supervise replication, disaster/recovery, resource utilization and stability.

Work Flow ticketing systems, Change management, Performance manager and Break fix issues follow up and support.

Snapshot and replication schedule, configuration and support.

Accept service requests, ensure its SLA (Service Level Agreement) met, contact customer immediately over phone and email or take remote session (CISCO WebEx).

Provide support to customers on all severity, priority of service request over chat line and phone.

Provide timely and quality updates to customers on all the service requests.

Resolve customers issues related to SAN and NAS within its TTR (Time to resolve).

Update service request with email communication to the customer, Understanding or summary of issue, action or troubleshooting done on a WebEx and update Next Customer Contact (NCC) as per customer’s convenient time.

Provide Root Cause Analysis (RCA) with issue summary, troubleshooting steps, Recommendation, Next Action Plan or Resolution to the customers.

Identifying faulty hardware components on storage array, dispatch new hardware parts and provide shipment tracking information to customers.

Work in collaboration with internal ESXi host team, Windows Host Team, Network Team to provide transparency and visibility on customer’s production environment. Dell EMC2 April 2013 – January 2016

Designation: Technical Support Engineer-Level2

Products: VNXe1 Series (VNXe3100, VNXe3150, VNXe3300), VNXe2 Series (VNXe3200), VNXe1600, UNITY.


Provide technical consultation to engineers for critical and escalated issues of EMC global customers.

Handling escalation from global customers and client managers.

Monitor all service request handled by Level1 TSEs and take ownership of service request proactively when its age becomes high or TTR (Time to Resolve) increase.

Very good understanding of SAN architecture, performance and capacity reporting/ planning.

Share case studies, KT (Knowledge Transformation) on new issues with a team.

Publish maximum knowledge base article.

Develop technical focused collateral for best practice guides, demos, whitepapers, design guides and application notes for Storage.

Mentoring new hires on EMC VNXe.

Open an internal ticket with Products Coach or Engineering team for engineering level activities and ensure timely resolution of all the opened service request.

Configuring the setup in lab and create/execute various design scenarios/performance analysis to shape out the best practices for the given product.

Recovered Lost Storage Data using Snap Restore.

24/7 Support and On-call Support.

Wipro Limited July 2011 – March 2013

Designation: Storage Administrator

Products: VNXe1 Series (VNXe3100, VNXe3150, VNXe3300). Responsibilities:

Performed activities related to install, configure and managing VNXe devices and fiber switches physically, IP address assignment.

Administration of arrays using GUI & CLI (Command Line).

Created/Managed storage provisioning (LUNs/Volumes) by implementing RAID.

Performed storage allocation on arrays and assigned FAST policies for the Storage Pool.

Supervised LUNs/volumes capacity, allocation, utilization, and remaining space.

Efficiently utilized the capacity of the storage system by partial decommission of unused LUNs and later destroying them permanently.

Executed Local and Remote (DR site) replication, Manage snapshot.

Performed Analysis, Planning, Designing and Implementation of Storage & Backup Solutions.

Created test evaluation to identify performance issue, generate performance graph and chart.

Configured Event Monitor, to monitor and notify the events occurring at regular intervals in the VNXe through email/SNMP.

Extensive hands-on experience with maintaining and troubleshooting EMC storage arrays.

Schedule the maintenance activity of VNXe and performed SAN/Disk firmware upgrade.

Work with EMC Technical Support to improve production performance, Minimize downtime, Increase fault tolerance, seek assistance on hardware and technical issues.

Work with application developers and DBA to determine storage requirements. Published Dell EMC2 Knowledge Base Article:

1) How to expand or shrink the FAST Cache in VNXe3200 (000496491). Product: VNXe3200, VNXe1600.

2) VNXe3200 Initiator shows not logged in (000499586). Product: VNXe3200, VNXe1600.

3) VNXe3200: How to disable SMB1. (000503228).

Product: VNXe3200


Information Storage Associate Version 3 (EMCISA) - Information Storage Management

(ISM V3).

Verification Code: J3HLJHXR12B1CJF7


Master of Computer Application in GLS ICT (GLS Institute of Computer Technology) Bachelor of Computer Application in GLS ICA (GLS Institute of Computer Application) Activities & Achievements:

Dexter Consultancy Pvt. Ltd 6 Months

Android Developer

Developed “Kirana Man” Android Application for Online Grocery Shopping

Developed a Web Application in PHP for Administrator to manager Orders, Products & Users.


‘Data Entry Operator’ for 3 months

Attended EMC UNITY training conducted by EMC. It’s a 2 weeks, INSTRUCTOR-LED course.

Attended Soft Skills training conducted by HPE. It’s a FIVE days, INSTRUCTOR-LED course.

Awarded as “Recovery Champion” by Jeff Ernst, Senior Director, Dell EMC2, for achieving 5 - 100% Customer Satisfaction Survey (CSAT) in 15 days.

I Stood Runners-up for “INSTANT PRESENTATION” during the state level college event

‘TechKaushalya’ organized by ‘Department of Computer Science Rollwala Computer Center’ Gujarat University.

I Achieved Certificate for participating in the “Code Sense-C”, “Web-Hunting”, “Web Spin”, “Boogle”, and “Instant Presentation”, the National level Technical event from various colleges.

Participated in the “PHP WORKSHOP” organized by ‘GLSICT’.

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