Customer Service Administrative Assistant

Dorothea McHugh

**** **** ***** *****

Reno, Nevada 89512

425-***-****, ***********@******.***

Qualifications

MicroSoft Word & Excel and internet

Avatar and Epic Programs and Medicaid Billing

65 WPM input

Bookkeeping and Data Entry

‘Heavy Phones with Multiple Line

Excellent Customer Service and Team Communication

Punctual and Reliable

Education

Associate of Arts in General Studies, Truckee Meadows Community College, Reno, Nevada. Radiologic Technician, Northeastern University, Newton Lower Falls, Massachusetts. Thermography Technician, Infrared Technology for Medical Diagnosis, Bakersfield, California. Employment

Sales Associate, November 2016 to February 2018,

Crate & Barrel, 555 Bellevue Square, Bellevue, Washington. Tod Ethel, Store Manager at 425-***-****, ******@**************.***. Greet customers. Provide excellent customer service. Sell, order and stock items using computer systems. Process sales.

Patient Access Representative, June 2004 to October 2016. Renown Medical Center, Emergency Department, 10101 Double R Boulevard, Reno, Nevada. Christina Barton at 775-***-****.

Register patients and record their demographic information. Verify insurance information, collect payments and arrange financial. Verify patients sign and initial legal documents such as COA, Advanced Directive, Patient’s Rights and Privacy Act. Scan all medical charting and documentation into the system. Heavy phones. Communication and interactions with team, nurses and physicians. Graveyard/week-end shift.

Administrative Assistant/Workers’ Compensation Representative, August 1989 to October 2016. State of Nevada, Northern Nevada Adult Mental Health Services, 480 Galletti Way, Sparks, Nevada. Rangel Yorks, LCSW at 775-***-****.

Intensive case management for severely mentally ill clients consisted of a team psychiatrist, nurses, social workers, vocational trainer and case managers. Schedule appointments. Heavy phones, Input billing hours in Excel. File. Prepare admissions, transfers and discharges in Avatar system. Schedule dates for treatment plans as mandated. Prepare and calculate client housing contracts including SSI/ SSD/employment, statues and policies. Verify pharmacy RX’s. Awards

• Crate and Barrel Associate of the Year (opening credit card accounts).

• NNAMHS Employee of the Quarter Summer 2016, 2009, 2008.

• Macy’s Star Award Winner of Trip to Los Angeles with an award dinner.

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