Customer Service Representative

Henock

Teshome

Software Tester

WORK EXPERIENCE

**/** – present Independent Contractor

Comfort Limo Express

Provided reliable and friendly transportation for students with special needs to/from school.

03/17 – 08/17 Customer Service Representative

24-7 Intouch

Addressed Customer Service requests professionally and accurately.

Used e-mail, voice and chat services to address site/computer issues.

Facilitated communication between supervisors and customers.

EDUCATION

08-2012 University of Colorado Boulder

Completed two years of coursework towards a Bachelor of Science in Neuroscience.

09/10 – 05/12 Community College of Denver

Associate of Arts

PROJECTS

Mentored by Mike Duskis

Web App: Volume Conversion

GitHub Link

Built a trivial web app to calculate the number of containers (US Measurements) needed for any given amount of teaspoons.

Used TDD principles to write unit tests using the Python unittest framework to drive code production.

Developed Familiarity with Selenium WebDriver, Git, and GitHub; exposure to flask and jinja2.

Testing: Website Login Form

GitHub Link

Built a small set of tests for the login form for my local church website.

Used Selenium WebDriver with Python and gained experience with the Page Object Model.

Current Projects

GitHub Link for Website

GitHub Link for Integration Test

Building a comprehensive set of tests for a feature rich website with Selenium WebDriver.

Writing Integration tests utilizing postman and the Python requests package.

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