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Customer Service Medical

Jacksonville, Florida, United States
May 18, 2018

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Sheryl Williams

***** *** **** ****** ****

Jacksonville, Florida 32257


Objective: To obtain employment as customer service representative with a company where my skills and abilities will be used to contribute to organization success.

Qualification Summary: Demonstrated excellent customer service skills. I am team player. Possess clear communication skills to handle customers quickly and efficiently.

Employment History:

Therapy Works: 3-28-18 -5-4-18

Front Office

Made appointments

Answered the phone

Collected copays

Worked in Optimus software

Worked in Doctus software

Worked on 7 day report in Excel

Worked on Medicare report in Excel

Baptist Medical Center Jacksonville, Florida 11-2000- 9-2017

Customer Service:

Received in excess of 30 phone calls from patients to pay on their bills by credit card, checking account and or set up for time paying

Answered the phone from patient regarding questions on their hospital bill

Knowledge of HIPAA rules and other insurance regulations

Forwarded billing questions to the appropriate managers

Utilized Wilma, Excel and Word Perfect software to maintain patients’ billing records

Patient Access Representative:

Verified patients’ insurance by using Availity, Florida Medicaid DDE and other insurance websites

Scheduled patients outpatient and inpatient procedures

Trained newly hired staff on utilizing applicable software

Account Receivable:

Received purchase Order and match them up with the existing PO

Paid purchase orders

Prudential Insurance 11-1987 – 5-12-2000

Medical Insurance Clerk

Answer the phone

Paid for medical bills

File and Scan medical information and bills


Orange Park High School/High School Diploma

Florida State College/Associate of Arts

Concorde/Medical Assistant

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