Sheryl Williams
Jacksonville, Florida 32257
Objective: To obtain employment as customer service representative with a company where my skills and abilities will be used to contribute to organization success.
Qualification Summary: Demonstrated excellent customer service skills. I am team player. Possess clear communication skills to handle customers quickly and efficiently.
Employment History:
Therapy Works: 3-28-18 -5-4-18
Front Office
Made appointments
Answered the phone
Collected copays
Worked in Optimus software
Worked in Doctus software
Worked on 7 day report in Excel
Worked on Medicare report in Excel
Baptist Medical Center Jacksonville, Florida 11-2000- 9-2017
Customer Service:
Received in excess of 30 phone calls from patients to pay on their bills by credit card, checking account and or set up for time paying
Answered the phone from patient regarding questions on their hospital bill
Knowledge of HIPAA rules and other insurance regulations
Forwarded billing questions to the appropriate managers
Utilized Wilma, Excel and Word Perfect software to maintain patients’ billing records
Patient Access Representative:
Verified patients’ insurance by using Availity, Florida Medicaid DDE and other insurance websites
Scheduled patients outpatient and inpatient procedures
Trained newly hired staff on utilizing applicable software
Account Receivable:
Received purchase Order and match them up with the existing PO
Paid purchase orders
Prudential Insurance 11-1987 – 5-12-2000
Medical Insurance Clerk
Answer the phone
Paid for medical bills
File and Scan medical information and bills
Education:
Orange Park High School/High School Diploma
Florida State College/Associate of Arts
Concorde/Medical Assistant