IT Professional

ROLES:

Project Manager

Product/Program Manager

IT Director

Director Customer Engagement

IT Manager

Program Manager

Director Technical Operations

VP IT

INFRASTRUCTURE EXPERIENCE:

Application Develop

Data Center design and build out

Failover/failback Disaster Recover

eCommerce

Azure

Cloud

IaaS, SaaS, PaaS

SAN, NAS, Storage Management

Application Experience:

Mobile Portal Applications

Software Development Lifecycle

Application Management

Java, J2EE, HTML5, Custom API, Custom Webservices Calls

Middleware, VMWare, Citrix

METHODOLOGIES:

Waterfall, Agile, SDLC,

Modified Interative

TOOLS:

Microsoft Project, Microsoft Visio, DOORS, JIRA, Clarity, Microsoft Office, Lync, Azure, Apache Tomcat, Informatica, Oracle, SQL, IIS, WebServers, F5 load balancers, F5 GTM, Linux, Windows NT Server, Citrix

INDUSTRY APPLICATION:

Telecommunication

Taxes

Government

Finance

Inventory Control Systems

Insurance

Mutual Funds

Printing

EDUCATION:

BS/BA – Tarkio College

MBA – Tarkio College

TRAINING:

Amdocs Core Training:

CES 9 Cross Portfolio Elementary Certification

Customer Management Certification

GSS Certification – Basic Level

Managed Services Certification

OSS Basic Level Certification

BSS Basic Level Certification

CERTIFICATION:

GUI Design and Usability Testing – Human Factors International

Anderson Consulting/Sprint Design1/Methods1 Project Management Certification

Sprint eSolutions Minuteman Project/Process Management Methodologies Certification

TQM – Crosby College

EXPERIENCE SUMMARY

As an accomplished Project Manager, Manager and Director, with International and US experience, I have been intimately involved in bringing a foreign company into the United States, implementing a companys’ entire product line (Java, J2EE, HTML, AI, customer API and Web Services) in a multi-country platform, architecting a complete solution and the design of the entire infrastructure tier while successfully negotiating contracts and implementing a full E2E portal/financial/storefront platform into the largest Telco in Latin America. I have been at the ground level in designing and incorporating both physical as well as cloud data center technology that provided services to over 700 Million subscribers in 17 countries. Rescuing failed or failing projects has been a significant part of my career, insuring the success of positive EBIT. From ground up infrastructure, new app development and implementations, on-going system enhancements to contract negotiations and sales, I have shown a complete history of success in all phases of Information Technology.

Specific Skills

Project Management – I have over 20 years project management experience:

Project Manager using Agile (as scrum master) to manage migration of servers to AWS and Migration of 2 data centers to Azure at HRBlock

Succesfully rescued 4 Disaster Recovery Failover/Failback events and completed all on time at HRBlock

Expert level knowledge and experience in multiple types of SDLC methodologies including Waterfall, Agile, TOA.

Senior PM that Introduced an Irish company into the US and managed the transition and first major project with ChangingWorlds (Requirements gathering, Contract negations, System and Solution Architecture)

Product Owner for ChangingWorlds application tier in the United States (Java, J2EE, HTML5, CSS, Custom AI, Custom code)

Gathered all requirements and scope definitions for a project encompassing implementations in 19 Latin American countries for Amdocs (Java, J2EE, HTML5, CSS, Custom AI, Custom code)

Full project management of Large data aggregation projects for Fidelity, AEB and Amdocs

Project Management of Data Center design, build out and implementations for Fidelity, ChangingWorlds, MailPrint, Amdocs

Designed and implemented Business Continuity Planning design and Disaster Recover (ChangingWorlds, Sprint, Amdocs, AMX. HRBlock)

Utilized waterfall, agile, TOA, iterative build project methodologies for Sprint, Federal Reserve, Fidelity, AEB, ChangingWorlds, Amdocs

Expert level in Exel, Project and other tools including JIRA, Clarity and Office

As PM I have written statements of work, contracts, testing methodologies, project documentation for Sprint, ChangingWorlds, Amdocs, AEB, Fidelity, Federal Reserve, MailPrint, HRBlock

As a Consultant/PM at HRBlock, I took 4 Infrastructure Disaster Recovery event requirements, completed the planning and successfully completed 4 separate failover/fallback events.

SKILLS INVENTORY

Product Management

Communications Plans

Systems Development Life Cycle (SDLC) – AGILE, Waterfall

Offshore Development Management

Cost Budgeting, Forecasting & Tracking (Capital vs Expense)

Change Control Management

SCRUM Leader

Vendor Management

Contract Negotiations

Stakeholder Management

Project Audits (Internal and External)

Project Plan (WBS) Creation & Tracking

Project Charters

Scope Management

Business Requirements Gathering and Mapping

GRC – Governance, Risk / Issue Management and Compliance

Business Continuity Planning

Disaster Recover Planning

Full end to end Testing design and coordination

Data Warehouse design and management

Business Intelligence Design

CHRONOLOGICAL SUMMARY OF EXPERIENCE

TEKsystems 8/2017 - Present

Consultant – Project Management/Program Manager

Contracted with HRBlock as Program Manager on Cloud Migration Innovation Project, moving HRB to Azure.

oProgram Manager for multiple Cloud projects

Migrating all data centers to Azure Cloud

oSCRUM master

AGILE shop

Contracted with HRBlock as Infrastructure Disaster Recovery PM

Finalized plans for 4 separate Disaster Recover Failover/Fallback readiness events

Successfully conducted Failover/Failback events

Lowes Home Improvement 2/2017 – 8/2017

Customer Service Associate

AMDOCS Mexico - Mexico City, Mexico 1/2012–4/2016

Customer Engagement Management/Project Manager

Relocated to Amdocs Mexico City Office and successfully resolved company/client issues

Director of Wireless Portal Platform for America Movil, the largest telecom in Latin America, with client operations in 17 countries and over 700 million subscribers

Improved relationship between Amdocs and AMX – Telcel resulting in a Customer Satisfaction Survey (CSAT) improvement from 2.2 (out of 5) in 2012 to a current 4.4

Introduced a full GRC approach to resolve major issues and re-define the relationship and success of the implementation in all 17 countries

Platform had zero downtime for over 2 years

Introduced AGILE methodology to AMX and internal Amdocs staff

Introduced a full data governance mandate to insure full compliance of handling, presenting and storing all customer data (all 17 countries)

Managed all local and offshore developers, engineers and architects in 8 countries

Negotiated and signed $20 Million in new projects and change requests

Directed new team that designed, built and implemented Big Data reporting solution encompassing all 17 countries’ data

Managed the re-design, re-architecting and successful implementation of existing Wireless Portal solution to introduce new technology for increased system demands

Amdocs / ChangingWorlds 4/2007–12/2011

Senior Project Manager and Site Operations Manager

Integrated ChangingWorlds’ into the US market (based in Dublin, IRL).

Led team in the architecture, design and full implementation of large scale system and platform integration (Java, J2EE, HTML, AI, Custom API, Custom Webservices)

Utilized full SDLC (waterfall as per client environement) to implement new platform at Sprint

Accomplished the successful implementation of a $20 million project for Changing Worlds and Sprint in Kansas City.

Developed initial AMX project estimates including all 17 South American affiliate locations

Introduced GRC process within the entire platform to insure that each countrie’s disparate laws, compliance requirements, tax requirements, currency differences were all identified and followed

Negotiated the final contract between Amdocs and America Movil (AMX)

Additional Employment History

FEDERAL RESERVE, Kansas City, MO 9/2006–1/2007

Consultant – Project Management

ASSURANT EMPLOYEE BENEFITS (AEB), Kansas City, MO 8/2005–9/2006

Senior Consultant – Project Management

MAILPRINT, INC Kansas City, MO 1/2004 -12/2004

Vice President of IT - Member of Executive Board of Directors

FIDELITY NATIONAL INFORMATION SOLUTIONS (FNIS), Olathe, KS 3/2002–12/2003

Director of Technical Operations

Web Development Manager

Project Manager

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