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Engineer Customer Service

High Bridge, New Jersey, 08829, United States
May 18, 2018

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Sean Conaty


Backup/Storage Administrator

Proficient and dedicated Storage Administrator with 13 years of notable success directing a broad range of corporate IT initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives.


§ Multiple Data Center Migrations

§ Implementations/Specifications

§ Backup & Recovery Procedures

§ Product Integration Lifecycles

§ Deduplication Storage Systems

§ Disaster Recovery & Planning

§ Storage Area Networks (SAN)

§ Network Attached Storage (NAS)

§ Cloud & Virtualization Storage

§ Automated Data Protection

§ Understanding Network topologies

§ Providing A+ Customer Service

§ Comprehensive Technical Training

§ 24/7 Client & Staff Communication

§ Peer Development & Mentoring

SOFTWARE & SYSTEMS: Brocade § Cisco IOS § CommVault Simpana Suite § EMC Data Domain § EMC Storage § IBM XIV § EMC § VMware § Linux § MS Exchange (2003, 07, 10) § NetApp FAS Storage § NetApp VTL § Oracle/RMAN § Peregrine System § SQL (2000,2005,2008) § Sybase/SAP § Symantec NetBackup § Tape Libraries § Veeam § Unix § Windows Hyper V § Windows Server X


Mount Sinai, Manhattan, NY 10/23/18 Present

Storage Administrator

Performing data migration from storage virtual software DataCore to IBM SVC.

Managing Brocade Fiber channel switches.

Working on Storage Systems: IBX XIV, V9000, DS 5300, 5100 and 4700; HP 3PAR 7200 and 7400.

Create PowerShell scripted to check the 3PAR copy sets.

Contractor for Ktek Resourcing LLC: for client Merck, Branchburg, NJ 08/21/18 17 10/20/18

Storage Administrator

Help organize US team and offshore team with restoration efforts.

Perform full system recoveries for Windows Servers.

Analyze backup performance for NetApp snapshots.

Create Visio diagrams for the Merck backup environment.

Certify Cylance cybersecurity with CommVault backup applications.

Siwel, Manhattan, NY 09/14- 06/17

Storage Administrator

Provided post-sales technical installation and support services to clients.

Provided advanced engineering and support for CommVault software.

Assisted customers with Disaster Recovery planning and design using the CommVault software.

Worked with the pre-sales team on sales opportunities to position various technical solutions.

Evaluated customer backup enviorment and provide recommendations.

Worked with Fortune 500 companies to design and rollout CommVault Software.

Installed and configured CommVault backup software and performed knowledge transfer with customers.

Performed POC of Veeam software for customers.

Key technical resource for Veeam product support.

Provision IBM XIV storage for customers.

Contractor for IRIS Software: for client Johnson & Johnson, Raritan, NJ 11/13 - 09/14

Storage Administrator

Evaluated file system data on legacy Windows Servers Windows 2000/2003 for migration over to NetApp vfiler.

Forecasted storage requirements for business units while managing storage allocation.

Created Aggregate and Volumes so CISC share could be provided.

Created a NetApp vfiler to provide the business unit with storage and file sharing.

Contacted businesses to request downtime and verification on file system data for migration.

Followed Johnson & Johnson procedures and process for migration and creation vfilers.

Contractor for Judge: for client Munich RE, Princeton, NJ 6/12 -11/13

Storage/Backup Administrator

Evaluated storage units to replace existing devices while forecasting data growth to ensure storage capacity.

Drive migrations from Netbackup to CommVault by collecting the data for Netbackup master server, and organizing the move groups by application.

Created backup request forms to ensure Servers and Applications are protected as per there configurations.

Document offsite Disaster Recovery Plans including the rebuilding of CommServe and Media Agents.

Reviewed data lifecycle policies to ensure primary and secondary storage are in compliance.

Wrote step-by-step guides for recovering Oracle, MS SQL, and File system.

Configured Isilon storage system to utilize as a magnetic library.

Designed remote office backup for South America, and provide run book for daily operations.

Enterprise Solution Inc for client: Sony Corporation America, Park Ridge, NJ 2011 – 2012

Storage/Backup Administrator

Configured CommVault Storage for backups comprising of IBM XIV Storage System for magnetic libraries and IBM TS3500 tape libraries.

Designed CommVault data deduplication policies to achieve best savings to client.

Created Visio documents detailing environment layout, and manual installation guides.

Delegated assignments and monitored the work performance of Level 1 team members.

Created detailed storage reports for billing requirements for each individual business unit.

6TH AVENUE ELECTRONICS, Springfield, NJ 2010 – 2011

System Administrator/ Backup Administrator

Analyzed Windows, Linux and UNIX servers, and Microsoft and Exchange databases to enhance performance and create contingency plans.

Installed and configured Windows, Linux, and UNIX servers as well as SAN and NAS devices.

Rebuilt the SAN ISCSI storage arrays for better performance.

Setup the Exchange 2010 structure for migration from Exchange 2007.

Created rebuild and installation guides for new servers.

COMMVAULT, Oceanport, NJ 2005 – 2010

System Administrator/ Backup Administrator

Installed and configured Windows, Linux, and UNIX servers as well as NetApp filers, Brocade Switches and CommVault Simpana Software Suite.

Provided troubleshooting services for operating systems Windows, Redhat Linux and UNIX Sun Solaris, and software applications Simpana, Windows SQL and Windows Exchange.

Added disks to disks groups on EMC storage manager, and increased volumes to server.

Enhanced the performance of servers, network appliances, and applications using analytical reports.

Migrated Windows 2003 to 2008, and assisted with Exchange migration from 2003 to 2007.

Consolidated worldwide Exchange environment to one center location.

Performed migration on SAN storage environment to consolidate storage.

Documented environment and gave written reports and oral presentations to upper management.

System Engineer/ Disaster Recovery

Applied backup, restore, and rebuild services for enterprise class infrastructures using applications such as Windows Server, Exchange, Microsoft SQL, NetApp Filer, and VMware virtualization suites.

Implemented CommVault’s product suite to interoperate with varying configurations of firewall applications such as Cisco Pix, Microsoft ISA Server 2000/2004, and firewall applications.

Provided expert analysis of customer mainframe environments and information transfers.

Administered troubleshooting services on SAN, NAS, libraries, and drives.

QUEST DIAGNOSTICS, Teterboro, NJ 2004 – 2005

Contract Customer Service Engineer

Project managed the installation, configuration, testing, and maintenance of servers, workstations, routers, and remote reporting systems.

Worked closely with customers on location, providing advice regarding information transfers.

Provided troubleshooting and upgrading services for hardware, servers, switches, and routers.


Test Engineer

Configured and maintained Brocade Fiber Channel Switches, installed and configured storage sub-systems, and set-up multi-platform servers for validation testing.

Contributed to product viability by overseeing the testing process of multiple testing facilities.

Installed new patches and ran functionality tests to verify the integrity of new builds.


Associates in Computer Science & Programming, Brookdale Community College, Lincroft, NJ

CommVault Administration V10, CommVault Certified Services Assessment, CommVault v11 Technical Professional, CommVault Certified Service Associate. Veeam Sale Professional and Veeam Technical Professional.

Pending Certifications: NetApp NCDA and NCIE, Veeam VMCE

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