TERRI W AMBROSE

864-***-****

ac5hzn@r.postjobfree.com

OBJECTIVE

Professional with 24 years of experience in the technology world. Highly motivated. Seeking to leverage my leadership, communication, and organizational skills for a position with Clemson University.

WORK EXPERIENCE

Aug 2004 - Present Verizon Wireless, End User Support Manager Greenville, SC

Managed 15+ employees remotely within SC, NC, TN, GA for 14 years

Zero Based Budgeting

Responsible for managing small teams and projects, coordinating project activities to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements, managing to scheduled deadlines

Supported Associate Director and Director as backup resource and executive escalations

Identify process improvements that help streamline time to market

Ensure projects meet projected ROI while looking for best-cost solutions

Collaborate with all partners, stakeholders, to address content gaps and making recommendations based on content that is new, existing or outdated

Create initiatives that will drive cost out of the business

Create contingency plans to mitigate impacts when network changes are required to network / projects

Review projects to ensure teams scope of work is not causing over-commitment, managing backlogs, testing, and prioritizing according to necessity, relativity, and urgency

Collaborate with teams that will implement solutions based off data from customers and internal analytics while creating a timeline for implementation

Work with management on status updates, communications and prepare presentations

Collaborate with legal teams to ensure all information is approved by standards

April 2001 – Aug 2004 Verizon Wireless, Sr. Technical Technician Greenville, SC

Team Lead for field technicians

Support Verizon Retail / Business Customers IT Hardware in SC/NC

Store builds / Remodels / Closures coordinating with vendors and internal peers regarding circuits, phone numbers, equipment and budget required

Worked independently with little supervision from management

Support of new software / point of sale applications / printers

June 1991 - Nov 1993 Fabri-Kal Corporation Piedmont, SC

Inventory Control

Vendor Management

Procurement / Shipping

Physical Counts Quarterly

QUALIFICATIONS

14 years Management

5 years Technical Support

15 years Project Management

New employee hiring/onboarding

Excellent organizational and time management skills

EDUCATION

High School Diploma, Greenville, SC 1988

Greenville Technical College 1990

Attended A+ Class (hardware/software) 2000

Dale Carnegie Course; Effective Communication and Human Relationships 2010

References available upon request

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