Management Manager
Resume:
TERRI W AMBROSE
***********@*****.***
OBJECTIVE
Professional with 24 years of experience in the technology world. Highly motivated. Seeking to leverage my leadership, communication, and organizational skills for a position with Clemson University.
WORK EXPERIENCE
Aug 2004 - Present Verizon Wireless, End User Support Manager Greenville, SC
Managed 15+ employees remotely within SC, NC, TN, GA for 14 years
Zero Based Budgeting
Responsible for managing small teams and projects, coordinating project activities to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements, managing to scheduled deadlines
Supported Associate Director and Director as backup resource and executive escalations
Identify process improvements that help streamline time to market
Ensure projects meet projected ROI while looking for best-cost solutions
Collaborate with all partners, stakeholders, to address content gaps and making recommendations based on content that is new, existing or outdated
Create initiatives that will drive cost out of the business
Create contingency plans to mitigate impacts when network changes are required to network / projects
Review projects to ensure teams scope of work is not causing over-commitment, managing backlogs, testing, and prioritizing according to necessity, relativity, and urgency
Collaborate with teams that will implement solutions based off data from customers and internal analytics while creating a timeline for implementation
Work with management on status updates, communications and prepare presentations
Collaborate with legal teams to ensure all information is approved by standards
April 2001 – Aug 2004 Verizon Wireless, Sr. Technical Technician Greenville, SC
Team Lead for field technicians
Support Verizon Retail / Business Customers IT Hardware in SC/NC
Store builds / Remodels / Closures coordinating with vendors and internal peers regarding circuits, phone numbers, equipment and budget required
Worked independently with little supervision from management
Support of new software / point of sale applications / printers
June 1991 - Nov 1993 Fabri-Kal Corporation Piedmont, SC
Inventory Control
Vendor Management
Procurement / Shipping
Physical Counts Quarterly
QUALIFICATIONS
14 years Management
5 years Technical Support
15 years Project Management
New employee hiring/onboarding
Excellent organizational and time management skills
EDUCATION
High School Diploma, Greenville, SC 1988
Greenville Technical College 1990
Attended A+ Class (hardware/software) 2000
Dale Carnegie Course; Effective Communication and Human Relationships 2010
References available upon request
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