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Engineer Desktop Support

Sciota, Pennsylvania, 18354, United States
May 17, 2018

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Patrick J. Nolan

*** ****** *** ****** ** *****

(M) 973-***-**** (E)


To obtain a secure position with a company working in their IT Department. I enjoy my role as specialist/technician. I’m driven and motivated for my work in IT and Networking. I appreciate working with end users and love this career path. Skills/Qualifications:

5+ years hands on Networking & IT experience between work and College/Vocational training. Knowledge of PCI compliance and best practices for business procedure and security. Professional etiquette with end users and excellent soft skills. Proficient knowledge and experience. See experience items below. Education:

December 2014: McCann School of Business & Technology; Dickson City, PA Associates Degree; Network Administration & Security 4.0 GPA, Dean’s List Every Semester, Graduated Summa Cum Laude September 2011 to November 2012: East Stroudsburg University; East Stroudsburg, PA Obtained 15 credits in Pre-Law/Political Science 3.0 GPA May 2011 County College of Morris; Randolph, NJ

Associates Degree; Liberal Arts and Human Services Dean’s List for 3 Semesters, 3.2GPA


May 2017 to April 2018: Systems Engineer, Symbotic Bethlehem, PA

Windows CMD, Linux Terminal, Cygdrive, Putty, WAPs, RDP, VPN, Data Analysis, Daily Reporting and New Issue Tracking, Escalation w/ Tier Support, PLC Support/Troubleshooting, VFDs, Manage Structure Entrants, Writing Entry Permits, Safety Zone Procedures, Maintenance and PM Requests, System Priorities, 1st Level Support; Escalate Little as Possible, Manager When No Ops Are Present

March 2017 to July 2017: IT Sales Technician, Mercer Sales & Service Chinchilla, PA

Hardware and software installations, MSSQL setup and backups, remote desktop support to current customers, database restoration and recovery, menu programing, WLAN, WAPs, LAN, PAN, switch configuration, all CAT wiring, patch panel punch downs, PCI and tax compliance for restaurants and bars, firewall configuration, VLAN segmentation, suitable subnets and IP configurations, DHCP, DNS, local users and groups, APC UPS installation and troubleshooting, product/hardware recommendations to clients based on needs

September 2015 to February 2017: IT Support Engineer, Amazon Gouldsboro, PA

Troubleshooting, Exchange Server, AD/DS, Citrix, Office Suite, DNS, DHCP, Windows RDP, Exchange Server, VoIP, PC/Laptop/Printer repair, Cisco VPN & Tokens, VLANs, Network Infrastructure IDF/MDF, Cisco Switches, APC Battery Backup, SQL April 2015 to June 2015: IT Support Specialist, Kalahari Resorts Pocono Manor, PA

Troubleshooting, Email and AD account creation, AD/DS, PC Setup/Configuration, Print Server, VPN, Novell Email, Virtual players, Team Viewer, VMware, Thin Client Imaging, Office Suite, Citrix Xenapps, LogMeIn, RDP

October 2014 to March 2015: Computer Support Specialist, Blue Mountain Ski Area Palmerton, PA

RJ45, RJ11, RG59/6, RJ66 Block, Patch Panels/Jumpers, Server Relocation, HP Firewall, VPN, VLAN Configuration, SQL Server setup and tasks, Media Converters and Fiber, Layer3 Switches, Cat5/5e/6, Office 365, HP & Cisco Switches, APC UPS Backups

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