Help Desk Analyst Network junior Admin technician remote csr
Resume:
Maurice Smith
Dayton Ohio *****
**********@*******.***
EMPLOYMENT HISTORY:
Lead Quality Auditor 2/2015 – 3/2017
Procter & Gamble Corporation
Impact Fulfillment Services Inc.
Union, Ohio
Interpret quality plans and inspect as directed with Good Manufacturing
Practices (GMPs).
Performed inspections for start-up approval, in-process parts and final
audits.
Dimensional and functional testing, case weights, and measures.
Identify non-conformances and generate QC Hold/NCR/Scrap reports.
First articles inspections, report creations, data uploads.
Managed Auditors
Installation Technician 1/11 – 02/15
Advantage Technical Resourcing (Contractor)
Dayton, Ohio
Onsite software configuration and equipment installations.
Troubleshooting desktop, networking, and application issues.
Configure new PC’s with imaging technology.
Audio Visual equipment.
Help Desk, Workstation Technician, CSR 10/10 – 01/11
Robert Half Technology (Contractor)
Dayton, Ohio
Responsible for company websites/portals, and products and services.
Desktop and laptop repair
Support of various medical applications: Epic, Carelink
Software installation, pushes, and created computer images
Responsible for switches, CAT6 patching, signal tracing
Network security: Applications, and accounts
Technical support for websites and web application client support.
Communicator, CSR 3/10 – 7/10
InfoCision Management Corporation
Dayton, Ohio
Assist Time Warner clients with account issues.
Update account information, and configurations in ICOMS
Database updates, account maintenance.
Develop and maintain B2B ecommerce solutions for prospective accounts
Port over new phone numbers
General marketing
Network Administrator, Help Desk Analyst, CSR 4/06 – 10/09
Eaton Computer (Contractor)
Eaton, Ohio
Technical support for websites and web application.
Windows server creation, pc desktop, laptop repair configurations.
Active Directory creation, updates, and troubleshooting.
Exchange account creation, monitoring, and updates.
SQL installation and database support.
Deliver analytic reports on a timely basis for internal applications
Data backups, restores, and verifications.
Responsible for switches, CAT6 patching, signal tracing
Remote client support, VPN
Project Management
Information coordinator, CSR 10/07 – 02/08
Abacus Service Corporation (Contractor)
Dayton, Ohio
Management of various projects & installations
Coordination of project on-site equipment installations & upgrades.
Tracking of equipment deliveries & technicians while on-site across the
county.
Database updates, financial reports & configurations uploads into AT&T
Provide technical support for customers, sales reps, customer service, and marketing team
RACS system.
CFG Help Desk Analyst, CSR 02/05 – 12/05
Siemens Business Services
Cincinnati, Ohio
Windows Active Directory & Novell password resets.
Technical support for websites and web application.
Software installation, configurations, pushes.
Exchange accounts, permissions, and mailboxes issues.
Technical support for customers, sales reps, customer service, with websites/tools.
VPN – client software configurations and installations for remote network
access.
General client software support and equipment support.
Software Support Technician, CSR 01/99 – 06/04
Dolbey and Company
Cincinnati, Ohio
Dolbey software support analyst
Application installation
Project management
SQL scripting, database monitoring
Deliver analytic reports on a timely basis for internal applications
Work with marketing teams to provide customer and sales digital assets
File server services & application monitoring
Network Administrator (HOSA), LPC 06/90 – 10/98
United States Government
SSA Office of Hearings & Appeals
Oakland, Stockton California, Dayton Ohio
Network Systems Administrator / analyst
Application installation, support
Hardware peripheral device installation
Network security control
LPC – prepared various written materials, database updates
24T Patriot System Technician / Mechanic 05/84 – 03/88
United States Army
Ft. Bliss Elpaso Texas
Raytheon file server system maintenance, technical support
Radar systems, and communication system maintenance
RF wave guides, mechanical, pneumatic repair
Engagement control, tactical operator, data entry
EDUCATION:
New Horizons, Fairborn Ohio (Microsoft Server Administration, Cisco, Network Security - Certified 1/11/18)
Sinclair Community College, Dayton Ohio
Local Administrator Training (Falls Church Virginia).
Miami Valley Technical Center - Computer Repair (Certificate).
US Army – 24T Technical Training Elpaso Texas
Belmont High School, Dayton Ohio
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