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Help Desk Analyst Network junior Admin technician remote csr

Dayton, Ohio, United States
May 17, 2018

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Maurice Smith

*** ******** **.

Dayton Ohio *****



Lead Quality Auditor 2/2015 – 3/2017

Procter & Gamble Corporation

Impact Fulfillment Services Inc.

Union, Ohio

Interpret quality plans and inspect as directed with Good Manufacturing

Practices (GMPs).

Performed inspections for start-up approval, in-process parts and final


Dimensional and functional testing, case weights, and measures.

Identify non-conformances and generate QC Hold/NCR/Scrap reports.

First articles inspections, report creations, data uploads.

Managed Auditors

Installation Technician 1/11 – 02/15

Advantage Technical Resourcing (Contractor)

Dayton, Ohio

Onsite software configuration and equipment installations.

Troubleshooting desktop, networking, and application issues.

Configure new PC’s with imaging technology.

Audio Visual equipment.

Help Desk, Workstation Technician, CSR 10/10 – 01/11

Robert Half Technology (Contractor)

Dayton, Ohio

Responsible for company websites/portals, and products and services.

Desktop and laptop repair

Support of various medical applications: Epic, Carelink

Software installation, pushes, and created computer images

Responsible for switches, CAT6 patching, signal tracing

Network security: Applications, and accounts

Technical support for websites and web application client support.

Communicator, CSR 3/10 – 7/10

InfoCision Management Corporation

Dayton, Ohio

Assist Time Warner clients with account issues.

Update account information, and configurations in ICOMS

Database updates, account maintenance.

Develop and maintain B2B ecommerce solutions for prospective accounts

Port over new phone numbers

General marketing

Network Administrator, Help Desk Analyst, CSR 4/06 – 10/09

Eaton Computer (Contractor)

Eaton, Ohio

Technical support for websites and web application.

Windows server creation, pc desktop, laptop repair configurations.

Active Directory creation, updates, and troubleshooting.

Exchange account creation, monitoring, and updates.

SQL installation and database support.

Deliver analytic reports on a timely basis for internal applications

Data backups, restores, and verifications.

Responsible for switches, CAT6 patching, signal tracing

Remote client support, VPN

Project Management

Information coordinator, CSR 10/07 – 02/08

Abacus Service Corporation (Contractor)

Dayton, Ohio

Management of various projects & installations

Coordination of project on-site equipment installations & upgrades.

Tracking of equipment deliveries & technicians while on-site across the


Database updates, financial reports & configurations uploads into AT&T

Provide technical support for customers, sales reps, customer service, and marketing team

RACS system.

CFG Help Desk Analyst, CSR 02/05 – 12/05

Siemens Business Services

Cincinnati, Ohio

Windows Active Directory & Novell password resets.

Technical support for websites and web application.

Software installation, configurations, pushes.

Exchange accounts, permissions, and mailboxes issues.

Technical support for customers, sales reps, customer service, with websites/tools.

VPN – client software configurations and installations for remote network


General client software support and equipment support.

Software Support Technician, CSR 01/99 – 06/04

Dolbey and Company

Cincinnati, Ohio

Dolbey software support analyst

Application installation

Project management

SQL scripting, database monitoring

Deliver analytic reports on a timely basis for internal applications

Work with marketing teams to provide customer and sales digital assets

File server services & application monitoring

Network Administrator (HOSA), LPC 06/90 – 10/98

United States Government

SSA Office of Hearings & Appeals

Oakland, Stockton California, Dayton Ohio

Network Systems Administrator / analyst

Application installation, support

Hardware peripheral device installation

Network security control

LPC – prepared various written materials, database updates

24T Patriot System Technician / Mechanic 05/84 – 03/88

United States Army

Ft. Bliss Elpaso Texas

Raytheon file server system maintenance, technical support

Radar systems, and communication system maintenance

RF wave guides, mechanical, pneumatic repair

Engagement control, tactical operator, data entry


New Horizons, Fairborn Ohio (Microsoft Server Administration, Cisco, Network Security - Certified 1/11/18)

Sinclair Community College, Dayton Ohio

Local Administrator Training (Falls Church Virginia).

Miami Valley Technical Center - Computer Repair (Certificate).

US Army – 24T Technical Training Elpaso Texas

Belmont High School, Dayton Ohio

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