Pharmacy Technician Customer Service

SUMMARY

SKILLS

EXPERIENCE

DEBORAH STROUGO

**********@*****.***

To obtain a position that will enable me to utilize my work experience as a team player, organizational skills, ability to multi task, as well as having very strong customer service skills and working well with others.

Strong communication skills

Excellent multi-tasker

Detail-oriented

Time management

Organized

Mathematical aptitde

Cash handling accuracy

Ability to learn different retail

computer systems

10/2009 to 03/2013 Pharmacy Technician

Rite Aid - Flemington, NJ

Typed and filled prescriptions brought into the pharmacy. Processed courtesy refills. Filled faxed, phoned and e-mailed prescriptions sent in by the doctor's office. Ordered drug for next day if it wasn't in stock to fill order. Checked in daily and weekly drug order and restocked inventory. Reconstituted medications for dispensing. Filled automated drug dispensing coded machine cells with appropriate medications for the particular cell. Removed monthly outdated drugs form inventory. Called customers to remind thrn to pick up prescriptions waiting for them. If they were not needed or not picked up in the alloted time frame I would delete prescription from the system and return drug to stock. Some drugs required prior blood work to be drawn by the doctor's office in order to be dispensed. I would check the log book to verify it was done. If it was I would then dispense the prescription. Rang customers orders and verified name, birthdate and medications being picked up. Computer based training was also completed on a monthly basis.

Created new customer profiles and updated information such as allergies, medications and insurance in pharmacy computer system

Appropriately resolved customer issues, complaints and questions. Adhered to regulatory guidelines for workplace safety and customer confidentiality. 11/2005 to 12/2008 Retail Sales Associate and Supervisor Pfaltgraff - Flemington, NJ

Opened, priced and replenished the store with the incoming stock. Overstock was placed in stockrooms. Repriced merchandise for sales and promotions. Rearranged store when new floor plan was implemented. Helped train new employees. Performed opening and closing procedures. Assisted customers. Assisted cashiers. Processed returns and exchanges. The outlet store was closed in December 2008 and I was there to assist with the closing as well.

01/1991 to 06/1997 Receptionis and Billing Clerk

Summit Eye Group - Berkeley Heights, NJ

EDUCATION AND TRAINING

Sceduled various types of eye exams for patients. Submitted patient insurance claim at the end of the office visit and answered any questions the patient may have regarding insurance. Collected payments at the end of visit. Performed weekly billing for the office. Created new patient accounts in the system collecting insurance information and pertinent medical information. Reconciled daily paperwork at day's end and prepared deposit. Filed, answered phones and confirmed appointments. 1979 High School Diploma: High School Curriculum

Scotch Plains-Fanwood High School - Scotch Plains, NJ, United States Type your own: Secretarial

Union County Technical Institute - Scotch Plains, New Jersey, United States From 1980 through 1982 enrolled in Secretarial Science classes. No degree.

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