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IT Manager

Streamwood, Illinois, United States
May 16, 2018

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Patrick Ytzen

Streamwood, IL • • 847-***-****

IT Manager

More than a decade of experience driving top performance of IT systems for internal and external customers.

Committed, forward-thinking manager with history of advancement in technical support and leadership positions, culminating in senior leadership role influencing global IT programs. Record of assessing business requirements and setting agenda for IT policies, practices, and priorities in swiftly changing markets and industries, including education, manufacturing, and consulting. Adept in allocating resources and executing decisions to maximize system performance, minimize internal risk, and enable sustainable business growth. Excel in 24/7, high-stress environments. Hold master’s in information technology and bachelor’s in computer science information systems.

Strategic IT Management / Infrastructure Administration & Maintenance / Capital & Operating Budgets

Upgrade & Migration Projects / Documentation / Troubleshooting & Solutions Engineering

Metrics Analysis & Reporting / Disaster Recovery & Business Continuity / Inventory Control / Team Leadership


IT Manager - Market Division North & South America (1/2016 – Present) Bystronic, Inc., Elgin, IL

Promoted to oversee IT systems for company’s North and South American market division encompassing entirety of Western Hemisphere. In close coordination with corporate IT and other global offices, devise and implement short- to long-range IT plans meeting business requirements. Control $1M budget, steering capital expenditure decision making and monitoring operations spending. Manage two direct reports providing follow-the-sun support, coordinating with other facilities. Contribute to development, planning, and execution of global IT projects and initiatives.

Spearheaded development of disaster recovery plan detailing procedures for protection of critical business IT infrastructures.

Provide continual input to senior leadership team on role of IT in global business direction.

Leading infrastructure standardization project rollout with goal of deploying congruous hardware across all subsidiary locations to enhance business consistencies and IT communication.

Network Administrator (6/2011 – 12/2015) Bystronic, Inc., Elgin, IL

Onboarded to provide Level II support to in-office and remote locations across the U.S., Mexico, Brazil, and Canada. Set and managed IT department budget. Served as Western Hemisphere representative while interfacing with global IT offices, including Switzerland.

Ensured seamless transition of IT assets from New York to Chicago during corporate headquarters relocation; minimized downtime to single weekend with return to normal operations by Monday morning.

Directed modernization project to upgrade critical network and server infrastructures, reduce redundancy, and enhance system availability; facilitated transition from physical to virtual server environment.

Entrusted to plan and implement hardware replacement cycle for server, network, and client machines.

Authored and maintained IT manual, detailing standard department procedures and policies.

Senior Network Engineer (10/2010 – 6/2011) ProActive IT, Palatine, IL

Delivered wide-ranging IT services for small and medium-sized business clients, including on-site maintenance of computer systems, servers, and network devices; in-person and remote troubleshooting; and implementation of network security controls and telecommunication systems.

Met customer expectations in deployment and maintenance of multiple Cisco IP VOIP phone systems.

Identified prospective network vulnerabilities and provided recommendations for security solutions.

Technology Support Technician (7/2008 – 10/2010) Township High School District 211, Palatine, IL

Provided knowledgeable desktop support to main administrative office as well as two district school buildings, supporting ~200 staff and students. Administered Exchange 2010 Server supporting 2.2K mailboxes as well as district’s web-based helpdesk, license monitoring, backup, and academic software systems.

Effectively provided technical support to staff across three district locations.

Served as leader of technician team, representing group in interactions with administration and advocating for IT interests.

Credited for creation and management of district’s base image.

~ Early career includes roles as Microcomputer/LAN Technician with Ball State University and

Computer Operator/PC Support Technician in internship with International Truck & Engine. ~


Master of Science, Information Technology

Northwestern University, Evanston, IL

Bachelor of Science, Computer Science, Concentration in Information Systems

Ball State University, Muncie, IN

Technical Certifications

Cisco Certified Network Associate Cisco Certified Design Associate ITIL Foundation

MCITP Enterprise Administrator (Server 2008) MCITP Desktop Admin (Win 7)

MCITP Enterprise Desktop Support Technician MCITP Server 2003 CompTIA A+



Windows, OSX, Linux, Apple iOS, Android


C++, Java, JavaScript, PHP, Powershell, Microsoft Office Suite


HP (server & client), Dell (server & client), Cisco, Hitachi SAN, TrippLite, Netgear, Avaya, OverlandStorage, Sonicwall, Tivolli, Fortinet

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