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Customer Service Representative

Somerville, Massachusetts, United States
May 16, 2018

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Basilio Pena

** ****** ******, ********, ** *****


CELL 978-***-****


•Have the ability to work independently and as part of a team, Responsible and organized.

•Course development and instruction

•Organized, self starter, detail oriented, with excellent communication abilities

•Knowledgeable in wide variety of software applications

•Operation, repair, and training of software applications


•Bilingual: English/Spanish



•Test Computer

•Linux Shell

•Drive Wipe

•Pd Wipe

•Free Dos Loaded

•QA Testing

•Install Operating Systems

•Setup Computer Network

•Computer Technician


•Operation Machine


Work Experience

Hewlett Packard, Andover, MA 2007-2017

Computer Technician

•Entered commands and observed system functioning to verify correct operations and detect errors

•Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

•Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolved problems to provide technical assistance and support

•Maintained records of daily data communication transactions, problems, and remedial actions taken, of installation activities

•Tracked computers and parts in process

•Managed and maintained parts inventory and obtained parts necessary for repair

Additional Experience

Wal-Mart, Salem, NH 2004-2005

Customer Service Representative

Micro Tech, Waltham, MA 2003-2004


Middlesex Community College, Lowell, MA 2005-2006

Computer Lab Technician

PHILIPS, Andover, MA 2017-2018

Assembler III

Dicing X5, X6, X7


Middlesex Community College, Lowell, MA

Associates Degree, Computer Software/Networking Technology

Volunteer Experience: Arlington School, Lawrence, MA

Service Learning in Computer Lab

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