Microsoft Office Customer Service

OBJECTIVE:

My objective is to pursue a career in an organization that would mould me into a consummate professional both in my approach and in my attitude and thus resulting in the mutual development of both the organization and myself.

PERSONAL SKILLS:

I am a self motivated person with good interpersonal as well as intrapersonal skills capable of motivating others and thereby creating a very good ambience to work on.

EDUCATIONAL QUALIFICATION:

July 2005 – May 2008 B.C.A, Kurinji College of Arts and Science Bharathidasan University Trichy with 72%.

Jun 2003 – May 2005 H.S.S.C, National college of Higher Secondary School, Trichy with 50%.

Jun 2002 – May 2003 S.S.L.C, Private with 50%.

WORK EXPERIENCE:

Sep 2017-Mar 2018 Worked as Sales man in GRM section in The Chennai Silk Velachery.

Sorting out payment plans.

Recording payments that are made.

Organizing customer files (every job has paperwork and admin).

Chasing debtors and late payments.

Tracing debtors who move without telling the company (with the help of credit bureaus, telephone providers and even the post office).

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Sep 2015 – Jun 2017 Worked as a Cashier at The Chennai Silks at T.Nagar Chennai.

Handling all the cash transaction of an organization

Receive payment by cash, cheque, credit card etc

Checking daily cash accounts

Guiding and solving queries of customer

Oct 2014 – Jun 2015 Worked as a CCE at First source pvt.ltd for Vodafone Chennai postpaid customers in Trichy.

Managing incoming calls and customer service inquiries.

Responsible to satisfy the customer by giving valuable solutions for their queries.

Identifying and assessing customers’ needs to achieve satisfaction.

Jul 2008 – May 2014 Worked as a System Administrator as well as Cashier at Star - Net Browsing Centre at Trichy.

oDiagnose hardware and software problems, and replace defective components. Perform data backups and disaster recovery operations.

oMaintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

oPlan, coordinate, and implement network security measures in order to protect data, software, and hardware. Perform routine network startup and shutdown procedures, and maintain control records.

oRecommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Confer with network users about how to solve existing system problems.

oTrain people in computer system use

o Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

Computer Skills:

Windows XP, Windows 7 and Windows 98.

Microsoft Office applications (Word, Excel, Office, PowerPoint) – Advanced.

Microsoft Office Document Imaging and Scanning – Advanced.

Acrobat Reader 6.0 – Intermediate.

PERSONAL COMPETENCIES:

Ability to work in a fast-paced environment to set deadlines.

Excellent oral and written correspondence with an exceptional attention to detail.

Highly organized with a creative flair for project work.

Enthusiastic self-starter who contributes well to the team.

PERSONAL PROFILE:

Father’s Name : Mr.E.Muthuswamy

Date of Birth : 01-03-1988

Sex : Male

Nationality : Indian

Pan Number : BLIPP7735H

Interests and activities : Surfing, Listening Music and playing Tennis.

Languages : Tamil, English and Hindi.

DECLARATION:

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

Date: Yours Faithfully

Place: (Prabakaran.M)

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