Customer Service Data Entry

Renae Benton

*** **** ****** ***** *** * Rhinelander Wisconsin, 54501

715-***-****, ******.*****@*****.***

CUSTOMER SERVICE SKILLS

● Confidently assisted customers in person and over the phone to set up reservations and with any additional needs or concerns

● Correctly calculated charges, provided discounts where applicable, and accepted payments

● Respectfully took messages and transferred phone calls to appropriate person SUPERVISORY SKILLS

● Accurately inspected rooms to insure they meet company standards

● Trained staff to get uniformity in procedures

● Interviewed potential new employees, scheduled,trained and hired staff

● Delegated duties and supervised staff of ten people

● Kept track of inventory for ordering supplies

● A ssigned daily room's to staff that were scheduled that day

● Communicated clearly to staff members when a problem came about.

● Held monthly meetings with staff, to congratulate them on the things that are going great and go over the things that needed improvements

● Organized and improved how the laundry rooms and carts were being utilized. CLERICAL SKILLS

● Knowledgeable in Microsoft Word, Excel and PowerPoint

● Performed all bookkeeping duties for small business using Quickbooks

● Prepared family and friend’s income tax returns using up to date software

● Correctly prepared and made bank deposits

WORK EXPERIENCE

Days Inn, R hinelander Wisconsin

5/16 to 9/16

● Head of Housekeeping

Northwoods Remediation

01/12 to 12/12

● Secretary/Accountant

Super 8 Motel, Washburn Wisconsin 4/94-8/01

● Head of Housekeeping

EDUCATION

Wisconsin Indianhead Technical College, Ashland, Wisconsin 2005

● Associate's Degree: Accounting

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