Help Desk Security
Resume:
CESAR I. MENDEZ
**** ***** *****, *** *******, Texas, 78228
210-***-**** *****.******@**********.**
www.linkedin.com/in/CesarIvanMendez
CAREER OBJECTIVE
Seeking a job with VDart Inc as an IT Help Desk Technician to provide analytical skills and IT expertise to promote workplace efficiency
SUMMARY OF QUALIFICATIONS
Excellent computer working knowledge able to troubleshoot malfunctioning machines
Critical thinker that provides users and customers with quick and consistent results
Team worker and great communication skills ready to get objectives accomplished
EDUCATION
The University of Texas at San Antonio
Bachelor of Business Administration in Cyber Security August 2013 – December 2017
Major GPA: 3.14
EXPERIENCE
LTD Financial Services – IT Specialist, San Antonio, TX November 2015 – March 2018
Provided hardware and software assistance from adding computers to the correct domains to reimaging workstations
Documented help desk tickets and resolutions using Spiceworks ticketing system for future use
Transitioned remaining Windows XP/7 workstations to Windows 10 for better performance and security
Led installation of security cameras, badge readers, and strikers to meet client specifications
Sales Consultant – Best Buy, San Antonio, TX November 2014 – November 2015
Engaged customers to build rapport and find perfect solutions where customers leave satisfied
Developed product understanding through continuous training to provide a great customer shopping experience
Drove profitable growth by achieving individual and department goals
Vending Supervisor – Sea World, San Antonio, TX June 2013 – August 2014
Responsible for managing large teams, inventory counts, cash handling, and revenue reports
Delegated tasks assigned break periods, and managed labor cost according to attendance
Educated guests about company values and missions
ACTIVITIES AND HONORS
Cyber Security Association, UTSA 2015 – 2017
Texas Excellence Award 2013 – 2017
San Antonio Education Partnership Scholarship 2013 – 2017
ADDITIONAL SKILLS
Fluent in Spanish
Previously held CompTIA Network+
Experienced with Windows 7, Windows 10, Linux, Office Suite and Python
Contact this candidate