CESAR I. MENDEZ

**** ***** *****, *** *******, Texas, 78228

210-***-**** ac5h3m@r.postjobfree.com

www.linkedin.com/in/CesarIvanMendez

CAREER OBJECTIVE

Seeking a job with VDart Inc as an IT Help Desk Technician to provide analytical skills and IT expertise to promote workplace efficiency

SUMMARY OF QUALIFICATIONS

Excellent computer working knowledge able to troubleshoot malfunctioning machines

Critical thinker that provides users and customers with quick and consistent results

Team worker and great communication skills ready to get objectives accomplished

EDUCATION

The University of Texas at San Antonio

Bachelor of Business Administration in Cyber Security August 2013 – December 2017

Major GPA: 3.14

EXPERIENCE

LTD Financial Services – IT Specialist, San Antonio, TX November 2015 – March 2018

Provided hardware and software assistance from adding computers to the correct domains to reimaging workstations

Documented help desk tickets and resolutions using Spiceworks ticketing system for future use

Transitioned remaining Windows XP/7 workstations to Windows 10 for better performance and security

Led installation of security cameras, badge readers, and strikers to meet client specifications

Sales Consultant – Best Buy, San Antonio, TX November 2014 – November 2015

Engaged customers to build rapport and find perfect solutions where customers leave satisfied

Developed product understanding through continuous training to provide a great customer shopping experience

Drove profitable growth by achieving individual and department goals

Vending Supervisor – Sea World, San Antonio, TX June 2013 – August 2014

Responsible for managing large teams, inventory counts, cash handling, and revenue reports

Delegated tasks assigned break periods, and managed labor cost according to attendance

Educated guests about company values and missions

ACTIVITIES AND HONORS

Cyber Security Association, UTSA 2015 – 2017

Texas Excellence Award 2013 – 2017

San Antonio Education Partnership Scholarship 2013 – 2017

ADDITIONAL SKILLS

Fluent in Spanish

Previously held CompTIA Network+

Experienced with Windows 7, Windows 10, Linux, Office Suite and Python

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