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Sales Microsoft Office

Location:
Clearwater, Florida, United States
Posted:
May 17, 2018

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WILLIAM HICKS

**** ***** **** ****, ****** Springs, Florida 34689

Home: 727******* - Cell: 727******* - ac5h2i@r.postjobfree.com P S

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. S

Staff development

Data management

Team leadership

Proficient with Microsoft office

products

Analytical thinker

Strong and professional

communication skills

W H

06/2015 to 10/2016 Geek Squad Consultation Agent

Best Buy – Clearwater, FL

Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Trained new employees and explained protocols clearly and efficiently. 10/2016 to 09/2017 Microsoft Sales Expert

Best Buy – Clearwater, FL

Managed and trained a team of sales representatives on the latest and greatest Microsoft had to offer.

Consistently hit and exceeded team sales goals by over 15% Helped lead a team that sold over 10 million in a calendar year. Responsible for scheduling and forecastingbudget for a team of over 10 employees. Lead contact for support in relation to all Microsoft related customer issues. 09/2017 to Current Microsoft Azure Sales Specialist Tech Data – Clearwater, FL

Grew Microsoft Azure business in western united states and north central united states consistently above 20% month over month.

Received multiple awards as a team for our Microsoft Azure practice recognized world wide.

Handled all pre-sales onboarding and customer relations as main point of contact. Received extensive training on the cloud computing ecosystem specializing in Microsoft Azure.

Performed initial client assessment and analysis to begin research process. E

2016 High School Diploma:

Tarpon Springs High School - Tarpon Springs, FL

Tarpon springs high school - 1141 Gulf rd, Tarpon Springs, 34689 Top 20% of class Summa Cum Laude

Recipient of AP scholars award for passing more then 5 Advanced Placement College level courses

Member of National society of high school scholars, National chemistry club, Nationally recognized leadership conservatory.

I

Scuba diving, Cooking, Backpacking and Camping, Writing. S

Strong interpersonal skills, Customer service, IT support, Mac system proficiency, Microsoft office, Fast learner, Sales, Technical support, Telephone etiquette, Eagle scout.



Contact this candidate