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Technical Support Engineer

Snellville, Georgia, United States
May 17, 2018

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A NetApp Certified Data ONTAP Administrator with 4 years of experience supporting NetApp Storage solutions in 7-Mode and Clustered Data ONTAP environments. Team-focused individual that is able to complete goal-oriented tasks assigned with excellent interpersonal/communication skills, written and verbal.


Storage Administration

●Data ONTAP 7.3, 8.0.x, 8.1.x, 8.2x, 8.3 7-Mode and Clustered Data ONTAP



●Data Protection (NDMP, OSSV, Snapmirror)

●Data ONTAP OS upgrades, System Firmware

Network Administration

●Microsoft Active Directory, LDAP, DNS, DHCP

●Windows 2003/2008 Server, Windows 7, Windows Vista, Windows XP,

●LAN/WAN, TCP/IP, Network Infrastructure.

●Linux, VMware, Hyper-V environments

●Cisco and Brocade SAN environments


●Hardware troubleshooting on FAS/V 2xxx, 3xxx, 6xxx, 8xxx Platforms.

●Cabling of Disk shelves DS4243, DS2246, DS4246, DS4486 and FC shelves


●Implementation and Maintenance of circuits from DS0 – T3 level

●Programming and Maintenance of DMS 250 / 500 Class V switch


CompTIA Security+, CompTIA Network+, CompTIA A+, CIW Web Foundations, NetApp Certified Data ONTAP Administrator (CDOT), NetApp Certified Hardware Specialist


Reliant Technology 2016 - 2017

Storage Engineer

●NetApp FAS/V 2xxx, 22xx, 3xxx, 31xx, 32xx, 6xxx, 61xx, 62xx Series Platforms.

●hardware fundamentals including cabling of Disk shelves for SAN and direct attached Tape drives

●Assist Sales Team with Technical Support on calls and assisting in Customer Needs

●Test and configure Netapp Systems per customer Preferences.

●Tested incoming systems verifying the system working or troubleshooting the issue.

Convergys/ NetApp 2012 – 2016

Technical Support Engineer

●Responsible for completing daily request tickets, troubleshooting with time-response resolutions

●Provide troubleshooting solutions with NDMP, OSSV, Snapmirror, and Data ONTAP.

●Installed, patch and upgrades of NetApp OnTap versions for development and production teams.

●Assisted customers with the Network Connectivity to include DNS and CIFS shares and NFS Exports.

●Monitor incident and service management of NetApp Storage Systems over the phone or remotely via WebEx.

●NetApp FAS/V 2xxx, 22xx, 3xxx, 31xx, 32xx, 6xxx, 61xx, 62xx as well as 25xx and 8xxx Series Platforms.

●hardware fundamentals including cabling of Disk shelves for SAN and direct attached Tape drives

●Assisted in creating and maintaining Multipath High Availability configurations to include Takeover situation.

●Upgrade of Data ONTAP and firmware of disks, Shelves and Service Processor.

●Troubleshoot issues in NAS (CIFS, NFS) and SAN (ISCSI, FC)

●Verifying configurations of Cisco and Brocade Switches for Network and SAN related Troubleshooting.

●NCDA Certified Clustered Data ONTAP.

University Central Florida 2011 – 2012

IT Technician

●Assisted in troubleshooting Computer related Issues of Faculty and staff. Maintained computers in the computer lab and classrooms including updates of virus protection and application patches.

●Assisted with the Windows 2008 R2 Servers within the Local Network and the WAN Network.

Florida Technical College IT Work Study Deland FL 2010 - 2011


Western Governor’s University, Online (on hold) Bachelor Degree Information Technology with Emphasis Network Administration

Florida Technical College, Deland, FL Associate Degree in Network Administration

Honors and Awards: Perfect Attendance award, Dean’s List recipient, Honors Graduate, Student Ambassador, Student

Tutor and Mentor

Related course work: Windows Server 2008 Enterprise Administrator, Network Infrastructure Configuration / Security, Cisco Router Configuration, Computer Hardware, Wireless Technology Design / Security, Microsoft Active Directory

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