Ahmedabad, India

ac5h0b@r.postjobfree.com +91-814*******

CAREER OBJECTIVE

Achievement-driven professional seeking a challenging career with leading organizations in Business analysis domain that would enhance my knowledge with continuous exposure to global trends and developments and provide me a scope to be an asset to an organization.

CAREER SUMMARY

A customer oriented, multitasking professional with excellent analytical and logical skills possessing rich experience 6 years 7 months in the field of Information Technology.

Currently employed as Lead Business Analyst in Tehblock.

Certified Scrummaster.

Previously worked as Senior Business Analyst with ‘Etech-Medallia’ in the Customer Experience Management (CEM) domain for 2 years 10 months.

Worked as Senior System Engineer in Infosys for 2 years 10 months.

Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents (BRD) and Functional Requirement Specifications.

Skilled in providing functional specifications to the technical team to bring out technical solutions.

Strong Client and Team management abilities.

Travelled Onsite to UK for Adidas project .

Involved in Recruitment process for hiring new business analysts.

SKILLS AND ABILITIES

TechnicalSkills

Good technical grasp, the ability to learn quickly and adapt to new situations.

Languages known: C++, Java, SQL, Java-script, HTML, XML, CSS

Application Server: Apache Tomcat

Build Tools: Maven

Framework: Spring

CommunicationSkills

Proficient in influential client communications and management.

Coordinate, plan and contribute promotional plans for expanding business reach.

Possess strong leadership, team and interpersonal skills.

WORK EXPERIENCE

Total Experience: - 6 Years and 7 Months

Current Employer: - Techblock

A. TechBlock

Designation: Lead Business Analyst

Duration: 1 Year 2 month

Client: S&P Global Pvt Ltd (Onsite)

Website: www.tblocks.com

CLIENT DESCRIPTION

S&P Global Market Intelligence collect, scrub, interpret, and analyze vast volumes of content, turning it into actionable intelligence on the global financial markets and the companies and industries that comprise those markets. They deliver the data and insight needed to make informed, smarter business decisions and investment decisions that are critical for future.

ROLES & RESPONSIBILITIES

Act as a Scrum Master/Project Manager for scrum team that includes Developers, QA’s,etc.

Primary contact for the scrum team for any queries.

Responsible for every sprint release and deliverables.

Make sure that team work smoothly without any blockers.

PM validation for the US stories and bugs are also taken care by me.

Create, analyze and design requirement documents.

PREVIOUS EMPLOYER

B. Effective Teleservices Pvt. Ltd.

Designation: Senior Business Analyst

Duration: 2 Year 7 Months

Client: Medallia

Website: www.etechgs.com

CLIENT DESCRIPTION

As the global leader in SaaS customer experience management, we provide a cloud-based software platform, so companies can focus on capturing feedback across the Web, social, call center and mobile channels, analyzing it in real-time, and managing the related actions to drive customer delight.

PROJECTS HANDLED

1.Adidas

Detail:Travelled onsite to UK to work on Adidas Project . My role included managing and working with the client and offsite team. It involved end to end implementation starting from requirement gathering, preparing BRD’s, designing and reporting. Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.

2.IBM, O2 Services (Domain: Telecom), International Cruise and Expression (Domain: Call Centre) & Suntrust (Domain: Banking)

Detail: Worked for a telecom and Internet services providing organization, a call center and a banking organization involving end to end implementation starting from requirement gathering, preparing BRD’s, designing and reporting. Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.

PREVIOUS EMPLOYER

C. Infosys Limited

Designation: Senior System Engineer

Duration: 2 Years, 10 Months

Client: Bank Of America & PricewaterhouseCoopers(PwC)

Website:www.infosys.com

ROLES & RESPONSIBILTIES

As Senior System Engineer, my responsibilities included the following-

Created and analyzed requirement documents that were as close to the real life situations as possible.

Have played a vital role in all the phases of SDLC starting from Design, Development, Testing and subsequent defect fixing with continuous requirement analysis and discussions

Kept Track and reviewed each and every functionality developed

Performed test for functionality

Reviewed business requirements, IT design documents and prepared test plans for the assigned project requirements.

Detected, reported and fixed bugs and tracked defects by prioritizing based on their severities using Quality Center.

PROJECTS HANDLED

1.Stop Cheque Payment(Domain: Banking)

Detail : Worked with Bank of America client in a project which deals with the enhancement of the Bank of America mobile application, wherein the customer can stop the payment of a cheque or range of cheques in case it is lost, stolen, etc features.

Technology Used: Java, SpringIOC (Inversion Of Control), Apache Tomcat and Maven.

2.Bank Ameri Deals (Domain: Banking)

Detail: BankAmeriDeals is a project wherein, the implementation of the project is aimed at enabling a better experience while providing offers to the customers of Bank of America. This project added new features to the mobile devices across all platforms in the distribution of the offers. The features such as changing the visibility of the offer, filtering required offers, etc. were implemented to improve the ease of managing the offers of the customer.

Technology Used: Java, SpringIOC (Inversion Of Control), Apache Tomcat and Maven.

3.Help and Support(Domain: Banking)

Detail:Involved issue resolution across different modules whichrequired deep analysis of that module.

Technology used :Java, Spring IOC (Inversion Of Control), Apache Tomcat and Maven.

4.Notebook (Domain : Professional Services)

Detail: Worked with PricewaterhouseCoopers(PwC) on middleware of Notebook application of PwC. It is basically about creating notes and sharing them with others. When the note reaches its threshold, it is deleted by a scheduled job.

Technology used : Java, Apache Tomcat.

5.Mobile Support(Domain : Professional Services)

Detail: Worked on the enhancement of Mobile Support application of PricewaterhouseCoopers(PwC). If the user encounters some problem, they can search for the solution. Third party shares some documents which are being displayed to the user. It may be simple html document or images or pdf or powerpoint or word document.

Technology used :Java, Apache Tomcat.

ACADEMICS

Degree

University/Board

Percentage Bachelors of Engineering

Maharshi Dayanand University

71.6

Higher Secondary

C.B.S.E

77.2

High School

C.B.S.E

82.2

Ahmedabad, India Ravita Atwal

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