Customer Service Data Entry

Andrea Bustamante

209-***-**** *********@*****.***

Recruiter/ Admin

Objective: To participate as a team member in a dynamic work environment focused on promoting business

SUMMARY OF QUALIFICATIONS:

Excellent Communication Skills

Recruiting/ Interviewing Skills

Computer literate, attentive to details

Problem analysis, use of judgment and ability to solve problems efficiently

Flexible and independent

Dependable and Punctual

Type 45wpm/10 Key

Cash Handling

Ability to multi task with precision and accuracy

WORK EXPERIENCE:

Maleko Personnel, Stockton CA 01-2016 TO 06-2017

Recruiter/ Admin

Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs. Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. Determined applicant requirements by studying job description and job qualifications. Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites. Along with determining applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Chappell Transport, Stockton CA 08-2015 TO 11-2015

Dispatcher/Customer Service: Perform a variety of clerical support duties as assigned; type correspondence with outside organizations, businesses', and auctions; compile data from clearly defined sources; answer telephones, route calls, or messages; prepare and process requisitions.

Pacific Auto Transport, Stockton CA 10-2014 TO 07-2015

Dispatcher/Customer Service: inbound outbound calls, data entry, filed, faxed, and scanned documents, dispatched drivers, kept track of the progress that drivers make along their routes, daily reports using excel, prepare, and receive work orders. Record and maintain files and records of customer requests, work, or services performed, charges, expenses, inventory, and other dispatch information; provided information to supervisors; co-workers and subordinates by telephone, in written form, e-mail or in person.

My Five Angels Loving Daycare, Stockton, CA 03-2011 TO 09-2013

Child Care Assistant: Observe and monitor children's play activities. Kept records on individual children, including daily observations and information about activities, meals served, and medications administered. Read to children, and teach simple painting, drawing, handicrafts, and songs. Assist in preparing food for children, serve meals and refreshments to children, and regulate rest periods. Provided support for children's emotional and social development, encouraging understanding of others and positive self-concepts.

Washington Mutual, Stockton, CA 01-1999 TO 05-2009

Senior Processing Representative: Researched and processed customer transactions that were relative to compliance with various banking regulations; Reviewed and corrected inaccuracies on customer accounts; processed 1099-INT and bond corrections or adjustments; performed deceased depositor account splits. Activated dormant and inactive accounts; audited transaction reports to locate discrepancies; completed Escheats by locating customers (skip trace method) and informing them of the process. Trained new employees about internal guidelines and procedures, as well as financial laws; created typewritten correspondence related to member accounts. Created record changes for existing member accounts.

ACHIEVEMENTS:

Top performer and received highest incentive on a performance tracking system for the compliance department

Consistently met and exceeded daily production goals

Continuously selected to train new employees and assist with special projects

Demonstrated ability to collaborate cross functionally

EDUCATION HISTORY:

Associate of Science in Allied Health Science - Currently enrolled

South University, Savannah, GA

High School Diploma- Franklin High School

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