Manager Desktop Support

Michael D. Diette

*** *** *** **., ******* Beach, FL 32136

352-***-**** *******@*****.***

IT professional and trained computer technician with demonstrated ability to integrate communication skills, management experience, and related education to exceed technical, business, customer requirements, and overall company goals. Professionally trained A+, Network +, and ITIL certified. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

TECHNICAL SKILLS

Windows NT4.0/2000/XP/7

Microsoft Office

Hardware/Software installation

Network protocols and standards

Desktop systems

Install, configure, upgrade and troubleshoot vendor neutral systems

Component repair

OS Fundamentals

Perform post installation configuration

Troubleshooting

TCP/IP configuration

Preventative system maintenance and support

Install and configure client operating systems

Understanding of development, networking, security and business concepts

Diagnosing software and hardware problems

ITIL V3 Foundation

TECHNICAL EXPERIENCE

Fidelity Investments, Morrisville, NC 2012 – 2015

Regional Support Technician

Provides infrastructure support and maintenance of all network devices, focusing on Cisco routers and switches, LAN, wireless LAN, SAN, Firewall, and various server platforms

Assist in space planning and make recommendations for the placement of all network devices in critical spaces to create a seamless operating environment

Lead projects involving the installation and implementation of various platforms

Change management coordination to include the opening, closing, and obtaining the approval of change tickets

Work closely with the engineering and implementation groups to ensure the successful implementation of infrastructure equipment

Independent IT Services, Raleigh, NC 2002 – 2012

Computer Technician and Consultant

Troubleshoot, diagnose and repair system and network issues within home office environments

Set-up wired and wireless networks

Upgrade and install hardware including RAM and hard drives

Perform system maintenance including virus, malware, and spyware removal and disk defragmentation

Install and configure peripherals

WORK EXPERIENCE

Sunrise Aviation, Ormond Beach, FL 2015- Pres.

Manager/Trainer

Manage the daily operations of a internationally renowned flight school

Triage aircraft maintence priorities to parallel logistic needs of dispatcher and scheduling

Create and adjust daily assignments and scheduling for all mechanics, line and ground personnel

Maintain planes, vehicles, buildings, fueling and equipment for both the school and adjoining regional airport

Record and monitor aircraft log book entries for three school locations to FAA standards

Coordinate directly with the FAA on any and all inspections, questions or inquiries

Florida Sky Views, Flagler Beach FL 2015- Pres.

Owner/Operator

FAA licensed on part 107 commercial SUAS (drone) pilot

Custom aerial photography and video shots for commercial and personal use

Commerical and residential real estate, advertisement and sport photos and videos

Hi-Tech, Raleigh, NC 2011 – 2012

Welder (Part-Time)

Perform in-shop welding services for the manufacturing of parts for various companies including Redbox

Quickly assumed leadership role within the team, acting as liaison between workers and management

Michael D. Diette

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Carolina Creation, Raleigh, NC 2009 – 2012

Co-Founder/Consultant

Co-founded family business which makes custom graphics, shirts and apparel

Acted as consultant regarding the technical side of the business including computer graphics, silk screening, and signs

J.R. Warren Inc., Gastonia, NC 2007 – 2009

Shop Manager/Trainer/Welder

Managed the daily operations of a custom fabrication shop for a general contractor

Controlled the flow of the shop, assigned jobs, trained new and current employees, and controlled labor and material costs

Performed field installations, repairs, assemblies or fabrications per customers’ requests

Classic Fire LLC., Ocala FL 2004 – 2007

Shop Manager/Trainer

Actively involved in the start-up and organization of multiple shops such as welding, fabrication and assembly for the purpose of fire truck manufacturing, growing from a 1 location, 3 person shop to up to 50 employees in 3 different shops

Interviewed, hired and trained personnel to create an inviting company culture

Assessed and purchased shop tools and equipment, performed inventory control, and managed assigned job hours

Performed Mig and Tig welding of stainless steel, aluminum and mild steel

Best Buy, Ocala, FL 2003 – 2004

Team Leader/Computer Sales

Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer and maintaining solid product knowledge

Directly interacted with the customer to learn of and offer suggestions for their computer and networking needs

Organized personnel and provided motivation to achieve sales goals within labor budgets

Windsong Lodge, Seward, AK 2002 – 2003

Bartender (Seasonal Employment)

Acted as a service ambassador & manager for a 1st class summer lodge, ensuring every guest expectation is met

Managed payments and reconciled all purchase transactions

MILITARY EXPERIENCE

United States Army, Ft. Bragg, NC

Paratrooper

Proudly served as a Paratrooper

TECHNICAL TRAINING AND CERTIFICATIONS

HP Education Services

Current Certification: ITIL Foundation Certificate in IT Management

Global Knowledge, Cary, NC

Certificate of Completion in Understanding Network Fundamentals

New Horizons Computer Learning Centers, Durham, NC

Current certifications: CompTIA A+ and CompTIA Network+

Additional coursework towards certification training: CompTIA Security+, MCTS: Windows 7 Configuration, MCTS: Windows Server 2008 Network Infrastructure Configuration, MCTS: Windows Server 2008 Active Directory Domain Services, CompTIA Linux+, MCITP: Windows 7 Enterprise Desktop Support Technician, CCENT, CCNA

EDUCATION

Wake Technical Community College, Raleigh, NC

Coursework towards an Associates of Applied Science Degree in Computer Networking

Central Piedmont Community College, Charlotte, NC

American Welding Society – Certified Welding Inspector

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