Test Cases Engineer

Eric Sun

**** ***** *****, *****, ** *****

Phone 214-***-****

E-mail: **********@*****.***

Objective

To obtain a position as Tester that will challenge my engineering education and experience.

Tech. Support and Test Experience

* Provided telephone and email support to customers.

* Delivered technical training to customers.

* Created test plans, test cases, and test scripts based on software requirement

documents and verified software operational functions.

* Executed test cases, reported issues into PVCS database and reran the test cases

when issues resolved by software designers.

* Documented test results to test manager and members.

* Performed regression test with new software loads.

* Completed test life cycle.

* Completed assigned test and supported other team members.

* Communicated with internal and external customers.

Professional Experience

Nokia, Inc. Sep. 2017 – April 2018

Network Engineer (Contractor)

* Participate in AirScale BBU (base station) Migration project.

* Perform procedure check for pre-migration, migration, and post-migration tasks.

* Detect and respond to alarms and call testing failure.

* Perform basic troubleshooting procedures and open tickets as required.

* Coordinate with field technician and confirm site firmware and data loads.

* Submit migration report to project manager.

Mitel, Inc. Sep. 2015 – Aug. 2017

Software Tester (Contractor)

* Perform manual regression SIP phone tests, feature verification, and SBC system

validation.

* Create new test cases based on provided feature descriptions.

* Update and maintain test plans.

* Generate and archive test results.

* Report problems found. Collect logs with Wireshark and open issue tickets.

* Replicate problem found in the field.

* Update test device’s firmware.

* Experience with Jira Kanban project management.

Honeywell, Inc. May 2014 – Aug. 2015

Device Technician (Contractor)

* Installed and configured applications in handhold devices.

* Performed QC in devices (Ipad, windows phone, mobile computer).

* Reported issues to manager.

* Participated in the projects of UTC, USPS and Delta.

GENCO ATC, Inc. Oct. 2011 – April 2014

Software Test Engineer (Contractor)

* Performed testing on mobile-related software application- CPI Detection Tool.

* Created and executed test cases against CPI Detection Tool.

* Provided reports, including test results/status and defect reports.

* Experienced in Samsung and HTC Android devices.

* Performed testing on AT&T DSC Reflash Application- Samsung SMART Tool.

* Transferred mobile firmware files from server and loaded firmware into SMART Tool.

* Completed mobile auto reflash and software recovery processes.

ZTEUSA, Inc. April 2008 – Sep. 2011

Technical Support Engineer (Contractor)

* Supported ZTE wireless products by telephone and email.

* Troubleshot all technical issues from AT&T end users and retail stores.

* Kept aware of possible trends and reported these findings for tracking.

* Provided effective and timely resolution of customer inquiries.

* Created Fivespot training materials and delivered training in Verizon Call Centers.

Handset Test Engineer (Contractor)

* Supported handset acceptance test for pre-sales services.

* Communicated and Coordinated with carriers and R&D teams.

* Manually verified CDMA handset software on UI, voice call performance, SMS/MMS,

Bluetooth and other mobile applications in live networks.

* Identified issues. Reported issues, test logs and test results to test manager and members.

* Verified and ensured issues had been fixed with new software load.

* Used Qualcomm QXDM to trace logs.

* Verified issue list, Software Release Notes and running change issues against new

software load.

* Executed MetroPCS Engineering Handset Test Plan.

* Led engineers to perform field testing and E911 test on site.

* Wrote and executed test plan and test cases for sanity test on new software load.

Tektronix, Inc. July 2006 – March 2008

VoIP Test Engineer

* Downloaded new software load to Spectra2 (VoIP Protocol Analyzer).

* Performed H.323, SIP and MGCP regression and traffic test.

* Converted the format of H.323 TTCN.GR test cases into table format for customer demonstration use.

* Wrote H.323 RAS and CS test scripts in Spectra2.

* Verified test cases by executing test scripts.

* Installed and configured the OS load to GeoProbe (Wireless Network Management).

* Performed OS regression test.

* Wrote SPRs while issues were found and submitted test result to test manager.

* Assisted designers in testing when they debug software code.

* Verified SPRs while SPRs have been fixed.

Nortel, Inc. May 2002 - June 2006

GSM Software Test Engineer

* Performed MSC software automation test for the test activities of NSS18/MG18 BICN NA GSM VoATM Regression Test, NSS18/MG3.02 BICN WT UMTS Regression Test, and NSS17/MG17 BICC NA GSM Product Test.

* Participated TP/TC reviews.

* Created GAP test scripts, based on TP/TC scenarios.

* Executed test cases, identified issues and submitted problem reports (CRs) with

test log to Clarify database.

* Updated test status to test manager.

* Assisted designers in testing when they debugged software code.

* Reran test cases after issues were resolved.

* Developed test plans and test cases for the functionality of Long Call Tear Down and

Circuit Pooling.

* Performed functionality and regression tests (ANSI, ETSI) using automated test

tool STEAM.

* Verified and recommended changes for switch (MSC-DMS) software.

* Communicated with designers to resolve the software problems.

* Identified problems and wrote test failure reports.

* Understood call flow and experienced in SS7 ISUP and GSM 11.10 Spec..

Sony-Ericsson, Inc. May 1997 – April 2002

CDMA Mobile Software Test Engineer

* Developed test plan and test scripts using Visual Basic for Emergency Dialing E911

test.

* Verified mobile software with automated test scripts execution using HP 8924C

Test Sets as Base Station Simulator.

* Interacted with designer when test failed due to software defects.

* Performed User Interface (UI) test and generated problem reports.

* Experienced in Air-Interface messages and IS-95 Standard.

Satellite Mobile Protocol Test Engineer

* Developed TTCN automated Call Handling test cases with different call scenarios.

* Validated test cases with RACAL 6103 Radio Test Sets and identified any problems

found and recommended solutions to faults.

* Wrote problem reports using PVCS tracking, and documented test results to test manager.

* Understood the call flow.

* Participated in ACeS GSM Customer Witnessed test.

* Experienced in Satellite Air-Interface Specification.

Raytheon Company June 1993 - April 1997

Telecommunication Support Engineer

* Developed software applications of Volume Adjustment in EPROM in C.

* Supported DSS switch system, and verified test procedures with live calls.

* Developed Automated Test Software (ATS) code for power distribution modules.

* Debugged, repaired and released of production and field circuit boards.

* Supervised and provided on the job training for new employees.

* Participated in CCB and wrote ECN for engineering changes.

Education

BSEE - granted in University of Texas at Arlington

Personal

U.S. Citizen Sensitive Security Clearance Bilingual: English & Mandarin

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