Customer Service Office

*** **** **** ****** *** *** New Britain, CT *****

Phone: 860-***-****

Email: *****.**********@*****.***

TRACY MICHAELS

Summary of Qualifications

Over 10 years’ experience as a Medical & Office Receptionist, Customer Service, Home Companion and Intake Coordinator. Well organized and adept at multitasking, works well with customers/clients. Strong ability to learn, applies, and explains rules, policies, and procedures. Proven ability to work independently, handle simultaneous projects and meet deadlines.

CORE SKILLS

Dedicated Goal-Oriented Dependable Flexible Organized Team Player

Productive Self-Motivated Computer Skills Reliable Customer Service Skills

WORK EXPERIENCE

Recovery Support Specialist/Intake Coordinator

Provide information to callers and greet persons entering organization.

Assisting clients in defining personal goals for clients’ recovery plans.

Providing observations to clinical support team with respect to client centered approaches.

Participating in assigned rehabilitative interventions to meet clients’ needs and goals.

Providing information and support to assigned clients to assist in their development of community networks and activities relating to community integration.

Interfaced directly with a diverse population of Clients, responding to various inquiries and concerns.

Providing instruction and skill training in recovery management to assigned clients and families.

Home Companion

Provided daily living activities when subbing in the group homes and prepared nutrition special meals for patients with health restrictions.

Connecting with hospital staffs. Nurses, doctors, families, clinicians to discuss the progress of client behavior.

Excellent ability to maintain and keep records and distributed medication and maintained case log.

Provide bathing, feeding, clothing, caring general housekeeping; laundry, dishes, and cooking.

Profound ability to verbally communicate with residents and residence families, and to exercise tact in dealing with problems concerning residents care.

Responsible for making sure clients took their medication and took clients to Dr.’s appointments.

Clerical Office/Receptionist/PAA

Direct persons to correct destination and receive and sort mail and deliveries.

Strong knowledge of general office methods and procedures, and office equipment operation.

Provided customer service, handled multiple phone lines, direct calls, take and rely messages.

General office duties included filing, copying, mailing and data entry.

Knowledgeable in Excel & Microsoft Word.

Scheduled and notified patients of follow-up appointments and referrals.

Maintained confidentiality of all information, supported patient’s privacy, rights and safety.

Performed the task of filling and retrieving medical records.

Work History

2015-2018 Coram Deo Recovery New Britain

2011-2015 Volunteer CCAR Hartford

2007-2007 Attorney John Haymond West Hartford

2004-2006 Hartford Hospital Trauma Hartford

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