WALL E. `WALKER` HAYNESS

**** ****** ******* #***, *** Antonio, TX 78218

210-***-**** e-Mail: ac5g3a@r.postjobfree.com

WORK EXPERIENCE

Connexion Point, San Antonio, TX. Team Supervisor. August 2013 – October 2017. Responsible for initial training and daily supervision of 15 staff agents operating within health care call center. Provide continuing education for computer software systems to team members. Assist in resolution of service concerns and enrollments into health care plans.

Texas Health and Human Services Commission, San Antonio, TX. Administrative Associate. March 2013 – August 2013. Responsible for processing customer applications for State-funded financial aid programs. Required to maintain standards established by government regulations via weekly reporting.

San Antonio Housing Authority, San Antonio, TX. Administrative Associate. August 2012 – March 2013. Provided direct administrative support to Assisted Housing Program team, consisting of 3 Supervisors, associated subordinate management team members and 27 staff members. Responsible for calendar management, meeting scheduling and communication with external city agencies. Also required to schedule daily appointments for program participants.

Clark Construction Group, Bethesda, MD. Executive Assistant. November 2005 – February 2009: Provided direct administrative support to Project Management Division, to include 5 Vice Presidents, 6 Senior Project Executives and various subordinate team members. Required to review client contracts and prepare monthly and quarterly reports. Additional duties included meeting scheduling, travel coordination and calendar management for Senior Staff.

Coldwell Banker Residential Brokerage, Bethesda, MD. Executive Assistant. August 2001 – November 2005. Required to schedule, maintain and manage operations for Vice President of fast-paced real estate office. Established initial office systems for daily operation and implemented procedures for use in sales office. Directly responsible for supervision of three office staff members. Accountable for payroll, scheduling, reporting of sales data and coordination of corporate staff meetings.

United States Army Reserve, Fort Belvoir, VA. Executive Officer, Headquarters for Training Operations. November 1996 – December 1999. Acted as Supervisory Manager for Department of Records Maintenance of 350 student officers. Supervised daily office operations of 40-member Brigade Staff. Provided direct resource for subordinates to ensure positive resolution of soldiers’ concerns.

Erol’s Internet, Rockville, MD. Assistant Manager. October 1996 – March 1998. Responsibilities included customer relations, sales management and reporting, technical support and site maintenance. Provided technical assistance to staff in order to ensure customer satisfaction and job performance.

United States Army, Fort Lewis, WA. Executive Officer for Brigade Fire Support Operations. February 1994 – October 1996. Directly supervised eight-member team for Brigade Operations as well as administrative control of 81 persons. Required to report to Command Staff on daily basis. Provided administrative support for Brigade staff.

United States Army, 98th General Hospital, Nürnburg, Germany. Medical Psychiatric Specialist. June 1987 – June 1990. Trained in Mental Health Counseling. Supervised 40-bed inpatient facility, conducted physical screening and interviewed patients for admission. Conducted group, individual and family counseling. Created outer-environmental therapy program for patient rehabilitation.

SKILLS AND ABILITIES

Type 75 wpm, 18000 KPH 10-key operations, MS Office 2010 and standard office equipment.

Proficient in computer hardware/software installation and repair/troubleshooting.

Skilled in problem solving, conflict resolution and contract negotiation.

ACCOMPLISHMENTS

Bachelor’s Degree, Saint Mary’s University, San Antonio, TX 1993.

Achieved the rank of Captain, U.S. Army Officer’s Corps.

Awarded Army Commendation Medal, July 1996.