Customer Service Technician

Location:

El Mirage, AZ

Posted:

May 13, 2018

Contact this candidate

Resume:

Robert Hagenson

**** **** ********* ******

Glendale, Arizona 85302

623-***-****

***.********@*****.***

RELEVANT SKILLS AND CERTIFICATIONS

* Understanding of electrical and electronic principles

* CompTIA A+ and Network+ certifications (COMP10487355)

* Supervisor and customer service experience in a high volume technical support center

* Knowledge of IBM AS400, Microsoft Access, Excel, Outlook, PowerPoint and Word

* Knowledge of Windows DOS, 95, 98, NT and 2000 operating systems

* EPA 608 Certified Universal Technician

* EPA 609 Certified Technician (Auto)

* R-410a Safety Training Course Certified by RSI

* Certificate of Training Lock Out Tag Out Trained by RSI

EDUCATION & TRAINING

Electro-Mechanical Technologies, Refrigeration School, Phoenix, Arizona 2011

AA – General Studies, Glendale Community College, Glendale, Arizona 1995

United States Navy, Surface Sonar Technician 1980-85

Completed courses in surface sonar operations and maintenance, basic electricity and electronics

Troubleshoot and repair entire system down to the component level.

EXPERIENCE

2014 - Present UTC Aerospace Systems

Assemble a variety of electronic units using proper assembly techniques. Identify correct parts, components, wires and other materials by part markings, color codes, container labels, etc. Utilize a variety of hand tools (manual and power) -Solder electronic components. Operate assembly machines. Measure, mix and apply a variety of chemicals and adhesives. Perform measurements using measuring instruments. Read and interpret assembly instructions, process instructions and engineering standards. Utilize computer systems (e.g. work instructions, labor charging, and standards. Maintain accurate records of all work performed (e.g. labor charging, verification, assembly data, route card). Wear static-control and personal protective equipment.

2013 - 2014 LSG Sky Chefs

As a commercial driver responsible for timely delivery of food and beverages to all US Airways, American, Delta, United and Continental airline flights from Phoenix Sky Harbor Airport.

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2012 Special Delivery, Inc.

Assigned as a commercial driver for a FedEx Home Delivery contractor responsible for the safe and on-time delivery of FedEx load assignments.

2012 Knight Refrigeration

As a Commercial driver for Knight Refrigeration responsible for the safe and on-time delivery of Albertsons, Anheuser-Busch, Costco, Fry's, and Wal-Mart load assignments.

2011 - 2012 DSW

Assigned as a contract commercial driver for Swift Transportation responsible for the safe and on-time delivery of FedEx, Target, and Wal-Mart load assignments.

2011 Goettl Air Conditioning

Assist in the installation of residential air conditioning systems. Installed air handler, condenser, thermostat, plenum, duct work and verified electrical connections.

2011 Aerotek

Assigned to Avnet as a PC Technician. Assembled all hardware and components in the final assembly of PC’s and Servers.

2011 Keller Electrical

As a control panel fabricator, read and interpret blue prints, electrical and control diagrams for the manufacturing of custom panels for PLC motor controls, temperature controls, lift stations, and telemetry systems. Demonstrated exceptional organization skills and dedication to the high quality of Keller Equipment Control shop standards.

2010 Aerotek

Assigned to Avnet as a PC Technician. Assembled all hardware and components in the final assembly of PC’s and Servers. Accurately followed established written Build Instructions. Maintained a clean and orderly environment within the work cell.

2009 Arrow Electronics

As a PC technician, demonstrate ability to prepare computer products for assembly, build products to OEM specifications, identify any non-conforming issues, test product and software loads, and perform other duties as assigned. Use mechanical aptitude to safe guard electronic components by applying appropriate anti-static procedures, correctly follow product build plans and safely use various hand tools.

2008-2009 TAC Worldwide

Assigned to Arrow Electronics as a PC technician.

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PROFESSIONAL REFERENCES

Darin Perkins

Phoenix, Arizona

623-***-****

********@***-**.***

Safety Director

Central Arizona Project

Randy J. Robinson

Glendale, Arizona