Information Technology Office Staff

John Paul DL. Sarno

Cell no: 092********

Email: **********@*****.***

Address: *** ** ***** **. ****** Bayan,

Poblacion, Santa Maria, Bulacan

Objectives

To work in any position that will fit my skills and capabilities in a company that values creativity and dedication of its employees and provides an environment for better growth opportunities and personal development.

Work Experiences

CANADA TECHNICAL SUPPORT

Global Payments Inc.

Canada Voice Department

November 2016 – March 2017

10th & 11th Floor Cybergate Plaza,

Pioneer cor. EDSA, Mandaluyong City,

Metro Manila.

Handling inbound calls such as customer assistance

Assist Customer by troubleshooting the terminal

Document customer complaint

MATERIALS MAN, ENCODER STAFF

Meralco San Pablo Sector

Operation Department

May 2015 – January 2016

MATERIALS MAN, ENCODER STAFF

Meralco Balintawak Sector

Operation Department

January 2015 – May 2015

Meralco Industrial Engineering Services Corporation

5th Floor, Reinessance Tower 1000

Meralco Ave,. Ortigas Center Pasig City

Handling inbound calls such as customer complaints

Balancing of OID (outages identification number)

Issuance of Materials requisition

Encoding/updating details in EAM Maximo (such as Fallaws)

oFailure reporting

oAssessment

oLocation specs

oLog update

oAttachments

oWork order specs

oServices

Assigning and Monitoring of outages (customer complaints)

Creating & submitting Daily Operations Report (during night shift

OTMS OPERATOR, ENCODER STAFF

Meralco San Pablo Sector

Operation Department

MIESCOR Logistics, Inc., (Landbees Corp.)

2nd Floor B&G Building., Meralco Center, Ortigas Ave. Pasig City, Philippines 1600

August 2010-January2015

Handling inbound calls such as customer complaints

Create a customer complaint report

Assigning to operations crew thru IMCS

Printing, Monitoring & updating of Field Orders

oDisconnection/Reconnection of Customer Services

o567 (replacement of Broken/Defective Meter

o510 (pulled out meter)

o565 (stolen meter)

Meter seal (padlock seal) tracking

Creating & submitting Daily Operations Report

MARKETING STAFF

OJT, Landbees Corp.

2nd Floor B&G Building., Meralco Center, Ortigas Ave. Pasig City, Philippines 1600

Nov. 2009 – Dec 2010

Typical office staff duty such as

oEncoding

oAnalyzing reports

oPrinting & photo copying

oFiling documents

Hardware trouble shooting

Assigned to create a proposed website of the company.

Visiting & inspecting other office of the company.

Personal Information:

Age: 25 years old

Date of Birth: April 18 1992

Place of Birth: Malolos, Bulacan

Civil status: Single

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’8’’

Education

Bachelor of Science in information Technology (BSIT)

STI College

Barangay, Poblacion,

Santa Maria Bulacan

2016-2018

Diploma in Information Technology

(ICI) Immaculate Concepcion International

College Of Arts and Technology

Santa Maria Bulacan

2008 – 2010

Skills

Typing speed 50 wpm

Knowledge in Microsoft application such as MS Word MS PowerPoint & MS Excel

Team player and can work with minimum supervision

Above average communication skills

Fast learner

Software/Program Applications

MS Office

Visual Basic C++

Java software

IMCS (integrated mobile computing services)

OTMS (OPERATING TROUBLE MANAGEMENT SYSTEM)

MAP GUIDE (DATA GATHERING SYSTEM)

CMS V10 (Customer management System)

SRM (Supplier relations maintenance)

Sarno, John Paul Dl.

Applicant

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