Technical Support Sales
Resume:
Alberto Câmara Junior R. Dr. Cristiano de Souza, 46 - Morumbi - Sao Paulo - SP – Brazil – 05658-010 +55-11-973**-**** Alberto Câmara Junior
Cel. +55-11-973**-****
****************@*****.***.**
https://www.linkedin.com/in/juniorac/
Qualifications – Professional
Highly experienced in z/OS, self motivated, more than 30 years of professional ex- perience, acquired in the IT area with a practical experience in many segments:
- Basic Software -
Installation, Implementation and Maintenance of the z/OS and Sysplex environment Include all z/OS subsystems and workloads (DB2, CICS, WAS, JES, etc)
- Capacity Planning
Management oriented reporting of service, resource usage and cost (WLC). In an object- tive way this makes clear what is involved in providing users with good performance
- Performance
Performance management concentrates on allocating existing resources to meet service objectives. Define and adjusting Policies. If so, customizing the workloads (stored proce- dures, application environment, enclaves, etc).
- Security
Security Server, RACF, TOP SECRET, ACF2 Install and maintain the resources neces- sary to meet the security objectives. Using the technology available, to transform the ob- jectives of the security policy into a usable plan. Experience in implement provision ́s solu- tion.
- Analysis and determination of problem
Troubleshooting of technical ́s problems.
Professional Experience
Oracle
June 2014 – Present
Senior Principal Proactive Technical Analist
- This position is responsible for providing pre-sales support by assisting sales staff with relevant information on proactive services, attending customer meetings and presenting the benefits of proactive services to customers; Creating collateral to explain and promote proactive services, including customer presentations and data sheets; Providing technical support and guidance to Field Engineers, ena- bling them to deliver proactive services to customers where appropriate; Driving the deployment of preemptive services and tools; Promoting the adoption of pro- active best practices by account teams and customers; Developing new services as and when required to keep pace with new technology and customer require- ments; Periodic proactive improvement plans development and implementation control; Running SAS routine for planning and performance of the ability to ana- lyze the customer environment and the enhancements, thus being able to pro- pose improvements in its configuration to improve the performance of the solution. Develop technical implementation plans for strategic projects into assigned ac- counts; Propose/validate system proactive/monitoring tools under z/OS. Page 2 of 4
Alberto Câmara Junior R. Dr. Cristiano de Souza, 46 - Morumbi - Sao Paulo - SP – Brazil – 05658-010 +55-11-973**-**** Capgemini
July 2013 – June 2014
z/OS Senior Specialist
- This position was responsible for product installation, customization, deployment, software tools integration, activities and performance analysis for all operating systems and their products support programs in a "Parallel Sysplex." Advanced skills of HCD and Dynamic I/O Configuration, WLM, SMF, RMF, SMP / E, SDSF, Assembler, SMS, IPCS, TDS, DB2 and RACF.
PROTEUS Information Security Services
March, 2012 – November, 2012
Analyst of the Mainframe environment
- This position was responsible to provide complete Mainframe structure in the com- pany.
CA technologies
October, 1993 – August, 2011
Principal Support Engineer
- This position was responsible to provide complete and comprehensive single product or product line technical support to customers by leading the way on complex ques- tions, issue recreations, and product to product integrations. This position must also have the ability to perform not only problem diagnosis (PD), but also problem source identification (PSI) through the use of code debuggers and the inspection of code logic.
Provide Comprehensive Technical Support for a Product or Product Line Investigate technical problems to determine the root cause and forward findings to Sustaining Engineering.
Research and investigate complex questions or CA product defects using traces, dumps, debuggers, reviewing product source code, or other software tools as a pre- cursor to involvement by the Software Engineering team.
- Pre-sales responsibility: Understand and act as a valued resource early and often within the customer's decision making process (e.g.: during the idea or conceptual stages).
- Executed complex product integration demonstrations and proofs of concept, custom- izing the demonstrations as necessary to address the customer's specific needs and environment.
- Maintained a deep technical knowledge of the products developed by the business unit.
- Provided technical specifications and requirements documentation as necessary to support the proposed solution.
- Effectively position and present the benefits of CA's solutions and specifically how our solutions will support the client's technical and functional requirements.
- Provided technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
- Ensured technical requirements required by the proposed solution are clearly commu- nicated to and understood by the client and meet the client's expectations.
- Effectively communicate CA's key competitive differentiators, by solution as defined by product groups.
- Foster and built relationships with customers and partners to develop references.
- Strive to constantly improve the quality of all customer interactions Page 3 of 4
Alberto Câmara Junior R. Dr. Cristiano de Souza, 46 - Morumbi - Sao Paulo - SP – Brazil – 05658-010 +55-11-973**-**** GSI – Gerdau Serviços de Informática
July, 1993 – October, 1993
Senior Analyst
- Installation, Implementation and Maintenance of the MVS and products. Banespa
March, 1993 – July, 1993
Consultant
- Creation and Maintenance of the USER-EXITS (JES2, SMF, ROSCOE and TSO). Real Seguros
November, 1990 – February, 1993
Senior Analyst
- Conversion from user security system to RACF. Implementation of security policy. Man- agement of Capacity Planning and Performance.
Itaú Seguros
September, 1988 – October, 1990
Pleno Analyst
- Troubleshooting technical problems
Bradesco
March, 1982 – July, 1988
System Programmer
- Assembler Programmer.
Education
- College of Business Administration
Centro Universitários UNIFIEO (incompleted)
São Paulo - 1987-1989
- Technology High School - IT
Fundação Bradesco
São Paulo - 1983-1985
Presentation
May 13, 1992 – “RACF Uma Estrutura Descentralizada” – Guide 16 – RJ Page 4 of 4
Alberto Câmara Junior R. Dr. Cristiano de Souza, 46 - Morumbi - Sao Paulo - SP – Brazil – 05658-010 +55-11-973**-**** Certifications
DB2 9 for z/OS – CA July 2008 – Present
SMP/E Fix Category Implementation 100 – CA June 2011 – Present Cloud Computing Basics – CA November 2010 – Present Selling CA Mainframe Suites Performance Management – CA August 2010 – Present Control of Source Code and Design Documents – CA April 2010 – Present Endevor r12 SP01 Feature Content-200 – CA March 2010 – Present Introduction to Websphere Application Server – CA April 2011 – Present Performance Monitoring Basics – CA February 2008 – Present Endevor r12 Beta Training – CA March 2010 – Present Mainframe Competitive Replacements – CA November 2007 – Present z/OS Concepts and Components 1.8 – CA March 2008 – Present Identifying z/OS System Problems 1.8 – CA October 2008 – Present Resolving z/OS System Problems 1.8 – CA September 2008 – Present Monitoring the z/OS System 1.8 – CA March, 2008
SUPPORT: Dump Reading Part 1 – CA February 2008 – Present LDAP r15 Trace Levels in LDAP and DSI 100 – CA April 2011 – Present SFTS: Secure File Transfer and Storage (SFTS) 100 – CA February 2010 – Present Technical Support Handoff Overview TSE- CA September 2007 ROSCOE Interactive Problem Control System (IPCS) – CA October, 2008 MFSO-CA Vantage r12 SP2 Update Training for Technical Support and Others - February, 2010 Courses
All courses of MVS, ESA Large Systems Workshop
Honors
Wrote IBM REDBOOK MERGING SYSTEM INTO A SYSPLEX
Self assessment
I consider myself to be a team player and able to work on my own initiative when required able to com- municate at all levels.
I speak English to professional proficiency.
Career oriented, to discreet and friendly disposition.
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