Manager Customer Service
Resume:
Robert Starzyk *******.******@*****.***
Bourbonnais, IL 60914
NETWORK ADMINISTRATION
A+ certified and Associates Degreed network administrator with more than 20 years of experience in network design, installing, upgrading, troubleshooting, configuring, and supporting network operating systems, hardware, software, servers, desktops, laptops, and a wide variety of computer peripherals. Microsoft System Center Admin. EPIC Healthcare systems troubleshooting and roll out. .
TECHNICAL SKILLS AND QUALIFICATIONS
Microsoft Windows Server 2008/R2 2016 IOS Devices Apple/Macintosh
Microsoft System Center SCSM, SCCM, Orchestrator and SCOM administration
Microsoft Windows XP thru 10 and embedded Microsoft Outlook Linux
Microsoft Office 2003-Office 365 Microsoft SQL Server 2008, 2012 VMware 5.0-6.5
Expert Hardware troubleshooting Symantec Anti-Virus/Ghost Brocade vRouters
Epic account management Epic trouble shooting Epic Printing Setup
PROFESSIONAL EXPERIENCE
Riverside Healthcare Kankakee, IL
Technical Suport Specialist/Microsoft system center Admin 11/14/present
Microsoft System Center Admin for SCSM, SCCM and Orchestrator. Implemented Service manager for organization from bare metal including custom email notification and integration with Orchestrator and config manager to alow for automation of many everyday tasks. Tier 1-3 technical support for end users and system engineers.
Will County States Attorney Joliet, IL
Deputy Director of IT 11/13/11/14
Running of court house and second site IT team. VMWare migration of old infrastructure to dynamic and redundant servers. Storage migration from in server to iSCSI SAN.
Harvard Maintenance Elk Grove, IL
IT Specialist 8/12-11/13
Running of VMWare DRS cluster for National office cleaning company. Rolls included updating and migrating old Windows 2003 servers to Virtual machines running Windows 2008R2. Running of Small Citrix cluster for our financial package. Also Cisco VOIP admin duties along with mobile phone admin including both android and Apple phones and tablets. Integrating mole devices into the domain environment without compromising security on the domain.
IKO Kankakee, IL.
IT Coordinator 11/07-7/12
Running corporate computer network across multiple locations in Illinois and Ohio. Datacenter administration including Citrix VMware on HP servers. Physical repair of notebooks, netbooks, desktop both Windows based and Mac. Migrated plants under my coordination from physical servers to VMware 5.0. Bringing Server count at locations with 6-10 servers to 2 severs. Streamlined rollout of new computers using common imaging with Symantec ghost.
Priority Computers Westmont, IL.
Manager Network support 5/07-11/07
Daily operation of Tier 1-3 helpdesk for both computer network system and corporate printing. Instrumental in brining turnaround time at internal bench and onsite service from 2 weeks to 24 hours.
NB Music Grand Rapids, MI.
Systems Design/Consultant 4/04 – Current
Designing and implementing Mac based ProTools recording studio. Includes integration of MAC Pro computers and Laptops with mixing boards, Microphones, and other sound generating and recording equipment.
WESCO Net Grand Rapids, MI.
Systems Associate 11/05-12/06
Responsibilities included trouble shooting and service of personal and business computers, printers, and small electronics. Administration of SonicWall firewalls, Cisco routers, and Windows 2000/2003 Servers for 150+ companies both onsite and remote. Phone support for windows domain and peer to peer networks.
Best Buy Grand Rapids, MI.
Computer Technician 08/03-11/05
Responsibilities included trouble shooting and service of personal and business computers, printers, and small electronics. Also the providing of exemplary customer service.
Eye on Video Grand Rapids, MI.
Assistant Manager 09/00-11/01
Responsibilities included the running and upkeep of a retail and rental video store, including the hiring and scheduling of employees, and ordering of stock.
Computer Renaissance Grand Rapids, MI.
Head Technician 06/98-09/00
Responsibilities included the running of a retail and commercial computer repair shop, including on site and walk-in computer repair, small to medium LAN troubleshooting, and the sale of business and personal systems and equipment.
PROFESSIONAL DEVELOPMENT
Direction Training Center
Oak Brook IL,
Windows 7 administration, Citrix XenApp 5.0 install and configure, VMware 5.0 Install and design
EDUCATION
ITT Tech Grand Rapids, MI Associates in Applied Science Computer Network Systems Technology
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