Customer Service Office Assistant
Resume:
Ubaldo E. Chavez
Centro, CA *2243
********@*******.***
www.linkedin.com/in/ubaldo-e-chavez
SUMMARY
Experienced bilingual (Spanish) office assistant with a demonstrated history of working in the military industry and educational services. Skilled in MS Word and Excel, leadership, mentoring, and customer service. Strong administrative professional with an Associate of Arts w/Honors (A.A.) focused in Psychology. Attention to detail, completion of my tasks, and overall safety are my utmost priorities.
SKILLS
Leadership, Productivity, Mentoring, Problem Solving,
Bilingual (Spanish), Communication, Customer Service, Active Listening, Coordinating, Lateral Thinking, Time Management, MS Excel & Word.
EXPERIENCE
Central Union High School District, El Centro, CA
Substitute Clerical Assistant, March 2018 – Present
● Perform a variety of clerical work such as typing, proofreading, filing, and data entry.
● Assist in enrollment and maintain student classroom schedule system.
● Receptionist duties, answer telephone, prepare reports, assist in making out forms, and assist and give information to students, faculty, or the general public.
● Properly operate standard office equipment, sort and file documents and records according to predetermined classifications, and maintain alphabetical, index, and cross reference files.
● Perform arithmetical calculations and collect and account for money received.
● Mail letters, forms, and applications and receive, sort, and distribute incoming and outgoing mail.
Military and Veteran Success Center of Imperial Valley College, Imperial, CA Office Assistant, March 2016 – February 2018
● Answer telephone calls in a respectful and friendly manner in addition to taking messages.
● Schedule appointments with veterans’ counselor and/or student success specialist.
● Provide veteran students with the information needed to be successful in their academic journey.
● Maintain students’ files and a clean and orderly area of operations.
● Receive, sort, and distribute incoming and outgoing mail.
● Outreach, organization of events, collaborations, special projects, job/internship research.
● Update contact lists, post signs of current events, update traffic tracker, update veteran student profiles, and miscellaneous office tasks.
Sears, Sears Holdings Corporation, El Centro, CA
Backroom Associate, May 2015 – May 2017
● Inventory merchandise using SNK by performing bin checks, stock locating, and back stocking.
● Stage merchandise for pickup, bin merchandise for pick up as well as layaways, and deliver merchandise through Merchandise Pick Up area utilizing MPU app on SNK device.
● Receive merchandise and unload truck in accordance with the invoice.
● Perform fill floor duties in order to maintain a full stock of merchandise on the floor.
EDUCATION
Imperial Valley College, Imperial, CA
● A.A. w/Honors focused in Behavioral Science, 3.1 GPA, DEC 2017
● A.A. w/Honors in University Studies w/emphasis in Arts and Humanities, 3.4 GPA, DEC 2017
● A.A. w/Honors in University Studies w/emphasis in Social Science, 3.4 GPA, DEC 2017
● A.A. w/Honors focused in Psychology, 3.2 GPA - DEC 10, 2016
● Certificate in Cal State University General Education Breadth, 3.4 GPA, DEC 10, 2016 National Alliance on Mental Illness & San Diego OSHPD, San Diego, CA
● Certificate of Completion, Peer Support Specialist Course, NOV 2017 U.S. Army Department of Health Sciences, Fort Hood, TX
● Brigade Combat Team Trauma Training (BCT3) - JUL2010, SEP2012
● Pre-Hospital Trauma Life Support (ALS) - JUL2010, SEP2012 U.S. Army Medical Department Center & School, Fort Sam Houston, TX
● 68W10 Healthcare Specialist/Diploma in Emergency Medical Services - SEP2009 Central Union High School, El Centro, CA
● H.S. Diploma 3.3 GPA - JUN2008
MILITARY SERVICE
Branch: Army Military Occupational Specialty: 68W10 Health Care Specialist Contract: 16MAR2009 – 16MAR2013 Extension: 13MAR2013 – 13DEC2013 Title: Senior Company Medic Rank: E-4/Specialist
Campaigns: Operation Iraqi Freedom, Operation New Dawn, and Operation Enduring Freedom. Commendations: Army Commendation Medal 2nd Award, Army Achievement Medal, Good Conduct Medal, Iraq Campaign Medal 2nd Award, Afghanistan Campaign Medal, NATO Medal, Overseas Service Medal 2nd Award.
Awards: Combat Spurs, Certificate of Achievement Bravo Mechanized Infantry Company, Certificate of Appreciation Alpha Infantry Company, 1st Cavalry Division Plaque Medical Platoon, and numerous Challenge Coins.
AFFILIATIONS/VOLUNTEER WORK
● American Red Cross Disaster Action Team Member since 2014.
● President of the Military & Veterans Support Club of Imperial Valley College, 2015-2017.
● Imperial Valley College Associated Student Government Senator and Publicity Chair 2016-2017.
● Future Leaders Club of IVC member, 2016-2017.
● Students for Political Action and Awareness Club of IVC member, 2016-2017. CERTIFICATIONS
● Basic Life Support, exp. JAN 2019
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