Medical Billing Customer Service

Jolanda Briggs-CBCS

Medical Billing and Coding Specialist

*****.******@*****.*** 443-***-****

Work Experience

Medical Billing and Coding Externship

Anne Arundel Counseling - Glen Burnie, MD January 2018 to March 2018

Completing 200hr medical billing and coding Externship.

Welcoming and registering patients.

Collecting patient information, completing insurance forms, and verifying patient insurance.

Collaborating with patients to collect outstanding account balances.

Documenting phone calls in the system and following up on issues if needed, scheduling patient appointments.

Handling patient files and records

Image Production Specialist

ArchScan LLC - Glen Burnie, MD September 2016 to May 2017

•Scanned large format blueprints and small documents.

•Combined documents into a multipage PDF.

•Performed naming and bookmarking.

Office Assistant

TMD Staffing - Brooklyn Park, MD June 2015 to September 2016

•Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Answered telephones, directed calls, and took messages.

•Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Security Officer

Six Flags, Inc - Bowie, MD February 2014 to November 2014

•Locked doors, and gates of entrances and exits to secure buildings.

•Answered alarms and investigated disturbances.

•Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft, and maintained security of premises.

Customer Service Representative

Carl Zeiss Vision Lab - Baltimore, MD March 1988 to October 2013

•Answered customer calls to help them with any questions or concerns.

•Managed the data entry of patients' prescriptions.

Education

Medical Billing and Coding

Brightwood College - Baltimore, MD

March 2018

Skills

Claims, Claims Processing, CMS, Coding, Collection

Certifications/Licenses

CPR Certified

November 2017 to November 2019

Certified Billing and Coding Specialist - CBCS

April 2018 to April 2020

Additional Information

SKILLS

•CMS-1500 and UB-04 Claims Processing

•Procedural CPT/HCPCS coding

•Diagnostic Coding, ICD-9

•Microsoft Office

•Medical Terminology

•Patient Accounts Management

•Records Management

•Reimbursement and Collection Procedures

•Medical collections

•Resolved and resubmitted rejected claims

•Insurance authorization and verifications

•Filed, faxed and scanned medical records

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