Data Entry Customer Service

MAKEBRA WALKER

*** * ***** ** *** *** Kent, Ohio 44240 Phone: 216-***-**** Mail: **********@*****.***

Objective: To obtain a challenging position in a professional, fast-paced environment that will allow me to utilize my skills in order to advance both my career as well as increase company growth.

Professional Experience

VARITE/Key Bank, Brooklyn, Ohio April 2018- Present

Lockbox Specialist

Data Entry

Opening mail and extracting documents to process batches.

Remittance processing

PARTA. August2018-Present

CDL Driver. Class B Passenger Endorsement

Transport ADA, DD, and Public. Door to Door and Bus

TRN Regional Income Tax Agency, Brecksville, OH February 2017- July 2017

Data Entry Clerk

Utilized my astronomical and Dynamic Data Entry skills, in a highly productive, high volume atmosphere, to effectively and accurately process Income Tax payment

Randstad /Key Bank, Brooklyn, Ohio February 2016- June 2016

Lockbox Specialist

Data Entry

Opening mail and extracting documents to process batches.

Remittance processing

CONRAD’S TIRE EXPRESS CLEVELAND, OHIO October 2015- December 2016

CUSTOMER SERVICE REPRESENTATIVE

High volume Call Center using Data Entry and Customer Service skills to set appointments for car service and answer questions about car care.

(Integrity) Regional Income Tax Agency, Brecksville, OH March 2015- July 2015

Data Entry Clerk

Utilized my astronomical and Dynamic Data Entry skills, in a highly productive atmosphere, to effectively and accurately process Income Tax payment

DA Care Improvement Plus, Middleburg Heights, OH September 2014 - March 2015

Customer Service Representative

High volume Call Center answering inbound calls regarding customer issues with Medicare and other insurance benefits

Entered data in a fast-pace and provided excellent customer service

M, Axis, On Base, CMS

PNC Bank, Highland Hills, OH August 2013 - June 2014

Senior Operations Specialist (Data Entry)

Processed high volume medical claims using alpha numeric and ten key data entry

Utilized analytical and logic skills in order to balance processed medical claims

Playhouse Square, Cleveland, OH January 2009 - July 2013

Customer Service Representative

Provided excellent customer service to all guests attending the shows

Issued tickets and handled cash

Key Bank, Cleveland, OH February 2007 - December 2008

Proof Encoder

Using 10-key data entry to encode and process checks

Emdeon Business Services, Mayfield Heights, OH August 2005 - February 2007

Data Entry Clerk

Entered medical claim forms for payment using Optical Character Recognition. Conformed to confidentiality regulations set forth by HIPPA laws

Education

Kent Roosevelt High School Diploma

Cuyahoga Community College presently pursuing AS Electrical Engineering Networking Hardware / Information Technology Networking software

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