Technical Support Customer Service

Enrico DeProfio

** ******** ******

Lowell Ma. **851

Phone: 603-***-****

*******@*******.***

Computer Experience

Windows PC’s, and SCO Unix, Paradox, SQL, Microsoft Office.

MS Word, Outlook, Excel, Access, MS Dynamics AX CRM / ERP

Work Experience

Customer Service Madison Security Group Lowell Ma 2017 –2018

Data entry with high level of technical aptitude.

Customer management Skills & Qualifications

Outgoing, customer focused personality.

Ability to communicate well in a team setting.

Customer Acct Exec Comcast Cable Chelmsford, Ma 2005-2016

Managing Customer accounts for Billing, Technical and other issues.

Troubleshooting to resolve customer service problems in a high

volume call center environment

Met and exceeded stringent metrics, including call volume, average call

time and average hold time, and reviewed daily with management.

Promoted to next tier call center, managing escalated and more complex

customer calls

Consistently meet and exceed sales and service goals.

Assist other CAE’s

Technical Support MICROS Systems, Inc. Needham, MA 2003-2005

Point of sales industries software and hardware support for Unix and windows

Provide phone support to customers and technicians.

Examine mechanical assemblies, fix worn or damaged parts.

Test electrical control units.

Extensive local travel.

Technical Support GEAC Computers, Nashua, NH 1996-2003

Over eleven thousand locations worldwide. Point Of Sales

systems support Unix / windows Lead Technician of the 2100 LAN

system Support.

Implemented training course for new recruits.

Technical support for a wide range of Geac Systems product.

Education Nashua Voc-Tech- Collage Nashua, NH

Computer Application Certification Programs

SkillSoft 107 Northeastern Blvd. Nashua, NH 03062

Technical Support Essentials Certification Programs

Contact this candidate