Desktop Support Computer

** ****** *** **** **: 073-****-***

Kelvin sandton Email: *******.**@*****.***

Greenfield complex

Unit 41

THUBALETHU CYNTHIA ZONDI

PERSONAL INFORMATION

Marital Status : Single

Nationality : South African

Languages : English and Zulu

Interest & Hobbies : Music, Reading Magazines,

ID Number : 901***-****-***

Cell no : 073*******

Email address : *******.**@*****.***

SECONDARY EDUCATION

Grade XII Impoqabulungu S.S. School (Mandeni -KZN)

Year completed: 2008

English

Zulu

Life Science

Physical Science

Engineering Graphic and Design

Life Orientation

Mathematics

TERTIARY EDUCATION

Bachelor of Science (computer science and statistics)

University of Zululand

Year completed: 2012

Modules

Discrete Mathematics, Introductory Computing, Elementary Statistics, Introductory Systems Programming, Calculus 1&2, Statistics, Further Discrete Mathematics, Data Structures algorithms, Computer architecture and assembler, Distributed Theory, Intro to Operations Research, Introductory Software Engineering, Linear Algebra & Differential Equation, Statistics Inference, Advanced Programming Techniques, Experimental Design, Final year project, linear Models, Time series, Systems Programming, Advanced Calculus, Random Processes and Distributed System Development.

Name of Institution: Bytes People Solutions (Pty) Ltd

Course: National Certificate System Support Learnership NQF Level 5, SAQA ID 114076

Date: 25 April 2016–25 April 2017

Modules:

Demonstrate an understanding of different computer network architectures and standards

Assemble a sever computer and peripherals from modules

Install a server computer and peripherals

Maintain and repair a server computer to module server

Personal development

Demonstrate an understanding of issues affecting the management of local area computer network (LAN).

Demonstrate an understanding of the concepts of Multi-User Computer Operating systems.

Demonstrate an understanding of local area computer networks, by installing a networked workstation.

Apply the principles of resolving problems for single-user and multi-user computer operating systems.

Demonstrate an understanding of Wide Area Computer Networks (WANs), comparing them with Local Area Networks(LANs)

Being part of a team

EMPLOYMENT HISTORY

Company –Ithala Soc limited

Desktop Support Technician

August 2016–January 2018

Provide technical line support to all end user

Diagnose and resolve software and hardware incidents including operating system and across a range of software application.

Troubleshoot hardware, software and network operating system.

Install and configure new IT equipment.

Maintain log and/or list of required repairs.

Educate user about ICT policies such as password policy, email policy, internet policy, desktop policy

Accurately record, update and document request using the IT service desk system (heat).

Ensure hardware is stripped and secured before disposal.

Responding within the SLA agreement.

Organisation – Ikhayalethu Community ogranisation

Administrator

March 2014 –December 2014

Responsible for filing, storage and secure documents

Managing staff holiday, attendance and absence records

Working with invoices and receipts

Answering phones

Data capturing

Filling UIF forms and Arranging Meeting

Skills

Computer Literacy (Microsoft Office 2007,2010 & 2013)

Operating Systems: (Windows XP, Windows Vista, Windows 7, Windows 8, windows 8.1)

Windows server (2008, 2008 R2, 2012 and 2012 R2)

Programming Languages (Java, Eclipse)

REFERENCES

Miss Segamesti Moumakwa– Senior Business Analyst at Ithala SOC Limited

Contact Number: 031-***-****

Mr Thokozani Mhlongo- IT Ops Manager at Ithala SOC Limited

Contact Number: 031-***-****

Miss Jabulile Zikhali– Director: Ikhayalethu community ogranisation

Contact Number: 079-***-****/ 032-***-****

Contact this candidate