Quality Assurance / Calibration

Mark Owens

Sun City, Arizona *****

********@*****.*** • 248-***-**** • linkedin.com/in/mark-owens-107502100/

QUALIFICATIONS SUMMARY

Articulate and analytical quality assurance professional with expertise in process and operations management, document processing, system development, and end-result improvement.

Quality Assurance: Adept at analyzing and inspecting technical prints, ensuring adherence to guidelines such as ISO 9001:2008 and AS 9100C. Skilled in development and implementation of quality system reviews and documentation retention plans.

Project Management: Skilled project leader and trainer with the ability to effectively direct multiple tasks and master software and tools. Effective communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Process Improvements: Instrumental in streamlining and improving processes, enhancing productivity, and implementing innovative solutions while adhering to quality standards and regulations. Skilled in the use of 5S methodology to review processes and improve efficiencies.

Key Strengths: Adept at aligning business needs with long-term resolutions with a track record of success. Technical proficiency in Microsoft Office suite, Oracle, and other specialty programs.

PROFESSIONAL EXPERIENCE

Mattress Discounters, Surprise, Arizona

President (1/2012 – 01/2018)

Directed operations and employee management for four stores. Developed and maintained a quality system review process ensuring high product quality. Oversaw and formalized organization’s documentation and retention procedures. Established and nurtured vendor relationships that positively impacted product reviews and development. Managed organization’s retail accounting department. Provided superior customer service and problem resolution.

Selected Contributions:

Grew business 100% through effective process improvements including reducing warehouse costs, increasing profit margins, decreasing inventory, implementing delivery software aimed at minimizing costs, and reducing delivery personnel by 25%.

Beaver Aerospace & Defense, Livonia, Michigan

Lead Internal Auditor (2/2009 – 01/2012)

Supervised and maintained quality service processes for 3 departments including process management and review with a focus on meeting and exceeding quality systems standards. Provided coaching opportunities for direct reports, implementing correcting action if necessary. Adhered to document control and retention guidelines.

Selected Contributions:

Strengthened quality process and guidelines through the use of 5S methodology to maximize efficiencies in the process.

Calibration Management (01/2009 – 01/2012)

Established high quality instrument qualification standards. Implemented ISO updates as needed and observed ISO standards. Enforced a strict system of document retention. Provided purchasing and customer service support as needed.

Selected Contributions:

Spearheaded extensive system audit resulting in streamlining workstations and processes in addition to purging outdated/unused equipment yielding a reduction in calibration service times by 30%.

Quality Assurance (01/2007 – 01/2009)

Initiated the quality control process ensuring inspections and certifications adhered to ISO 9001:2008 and AS 9100C standards. Championed 5S methodology to improve process efficiencies and effectiveness. Oversaw customer print and document control strategies to consistently delivery high caliber results.

EDUCATIONAL BACKGROUND

Associate of Science in Business Administration

Colorado Tech. University, Colorado Springs, Colorado

Computer Applications Specialist Certification

Dorsey Business School, Madison Heights, Michigan

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