Customer Service Assistant

Yuan (Sabrina), Sun

Saskatoon, SK ******@****.*****.** 306-***-****

QUALIFICATIONS

Communication

Ability in speaking, reading, and writing Mandarin and English

Friendly, outgoing, honest, cooperative and communicates effectively in working with teams as well as working independently

Strong customer service and multitasking skills with two years’ waitressing experience including communication capacity and conflict resolution

Keyboard

Strong knowledge and skills with microcomputer applications (Word, Excel, PowerPoint, and Email programs)

Proficient and accurate keyboarding skills, and proficiency cash register use

Additional

High-level skill in working in a fast-paced environment

Multi-tasking talents in team building, organization, needs analysis, process improvements and detail oriented

Self-motivated to achieve top performance, maintain peak quality service, ensure customer satisfaction

EDUCATION

4th Year Marketing Student – Edwards School of Business

University of Saskatchewan, Saskatoon, SK

70% overall average

EMPLOYMENT HISTORY

Seasonal Sales Associate Oct-- Dec 2017

Hudson’s Bay, Saskatoon, SK

• Engage and interact with customers in accordance with the Great service model

• Maintains a professional and productive work environment

Waitress/ Cashier Feb-- Nov 2016

New Island Express, Saskatoon, SK

Supervised new employee involving training, workflow, and conflict management

Served 30-50 guests each work shift with excellent customer service by understanding requirement, explaining the menu, making recommendations, and solving problems

Operated cash register and credit/ debit card authorization system every work shift

Cashier Sept 2015-- Jan 2016

Famous Wok, Saskatoon, SK

Engaged with customers either by phone or in-store, maintaining a high level of customer satisfaction on account of providing quicker response and reducing the time of lineup

Proficient in making recommendations and providing translation assistance for Chinese customers

Teaming up with co-worker to provide excellent service

Mathematics private tutor Jul 2013-- Oct 2013

Self-employed, Beijing, China

Assisted over 50 high school students with advanced math problems

Provided regular update to students’ parents regarding students’ progress and issues

Being the communicating bridge between students and their parents

Yuan (Sabrina) Sun Saskatoon, SK ******@****.*****.** 306-***-****

Teacher’s Assistant Jul 2012-- Aug 2012

New Oriental Education & Technology Group, Beijing, China

Worked as a teacher assistant to help teacher correct students’ homework

Provided a tutor section after class and help students to involve in the class

Updated students’ progress and problems to teachers in time

VOLUNTEER HISTORY

Translator Sept 2017

Hanlon Centre for International Business Studies

Worked as a translator for local small or medium business which want to grow their market in China

Successful helped an immigrate person translate his business plan agreement

Information Assistant Sept 2017

University of Saskatchewan Open House

Communicated and organized the information station with the team of volunteers

Assisted over 100 prospective students to get their section room

Maintained the environment and order of the information area

Activity Assistant Sept 2017

Edwards School of Business Welcome Party

Assisted new students in adopting university life and university courses

Arranged the whole area to keep everyone involved into the party

Provide a clean and safe entertainment environment

Souvenirs Sales/ Cashier Aug 2017

Folk Fest 2017

Worked as sales to spread Chinese culture and explained the meaning of every souvenirs

Sold souvenirs base on customers’ needs thought the conversation with them

Managed cash payment in the outside store with good customer services

Register Assistant Jan 2017

PotashCorp Winter shines 2017

Helped cash transaction by collecting the admission fees for hundreds of families

Introduced guests to the Snow Park by demonstrating conducting activities and value of the event

Maintained the Snow Park neatness and created a well-ordered environment with other team

Information Assistant Sept 2016

International Student & Study Abroad Centre New Student Welcome

Provided new international students more information about U of S

Answered new international students’ questions about life and study in Saskatoon

Provided effective assistance with campus resources to new and continuing students

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