Customer Service Representative

Latonya Ann Robinson

**** **** *** *****, ********, TX 75181

469-***-**** / ************@*****.***

PROFESSIONAL SUMMARY

Over 20 years of excellence in the customer service industry. Able to multi-task and work in a team environment. Strong communication and organizational skills. Seeking a customer service position to continue and expand my knowledge and skills in a service industry. WORK EXPERIENCE

Dec 2016 – Present Allen, TX

Xtreme Travels

Independent Travel Agent

Jun 2016 – Present Fort Worth, TX

Amazon

ICQA Associate – Cycle-counting and related analysis/ research to understand and correct any variances in the inventory, and (QA). Audits how well the company is sticking to agreed processes and highlights any discrepancies.

Jan 2011 – Apr 2014 Ridgeland, MS

Hamilton Davis & Associates

Customer Service

Mar 2007 – Aug 2009 Jackson, MS

Bellsouth

Operator / Customer Service Representative

Mar 2000 – Aug 2006 Flowood, MS

Ruby Tuesday

Cook / 4 Star Trainer / Shift Leader

OTHER WORK EXPERIENCE

- National fast food chains

- Shift Leader

- Cashier

- Cook

- General office duties (faxing, filing, copying, typing, etc.)

- General computer knowledge

EDUCATIONAL EXPERIENCE

Hinds Community College Jackson, MS

Major: Business Management

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