Customer Service Call Centre

PERSONAL DATA

TITLE : Miss

SURNAME : Gafane

FIRST NAMES : Maletholodi Portia

IDENTITY NUMBER : 970**********

DATE OF BIRTH : 21 - April – 1997

GENDER : Female

MARITAL STATUS : Single

NATIONALITY : South African

HOME LANGUAGE : Northern Sotho

HEALTH : Good

LANGUAGE PROFICIENCY

ZULU

ENGLISH

SETSWANA

SPEAK

GOOD

GOOD

GOOD

READ

GOOD

GOOD

GOOD

WRITE

GOOD

GOOD

GOOD

CONTACT DETAILS

RESIDENTIAL ADDRESS : 58 Matshiga Street

Atteridgeville

0008

POSTAL ADDRESS : 58 Matshiga Street

Atteridgeville

0008

TEL NUMBER : 061-***-****

EDUCATIONAL QUALIFICATION

HIGHEST STANDARD PASSED : Matric {Grade 12)

SUBJECTS PASSED : AFRIKAANS FIRST ADDITIONAL LANGUAGE

: ENGLISH HOME LANGUAGE

: MATHEMATICS

: LIFE ORIENTATION

: ACCOUNTING

: BUSINESS STUDIES

: COMPUTER APPLICATION TECHNOLOGY

YEAR : 2015

HIGHER EDUCATIONAL QUALIFICATION

COURSE ATTENDED PASSED : Inbound Call Centre Training & Outbound Call Centre Training

SUBJECTS PASSED : Telephone Etiquette

(Inbound Call Centre) : Communication Skills

: Interview Techniques

: Inbound Call Management : Basic and Advanced Customer Service

SUBJECTS PASSED : Sales Training

(Inbound Call Centre) : Cross Selling & Up Selling

: Debt Collecting

: Negotiation & Assertiveness Skills : Questioning & Listening Skills

YEAR : January 2017

EMPLOYMENT HISTORY

POSITION HELD : N/A

RESPONSIBILITIES : N/A

ACTIVITIES & INTERESTS

1.ACTIVITIES

RUGBY, HOKEY AND SKATING

2. INTERESTS

READING NEWSPAPER, LISTENING MUSIC, WATCHING TV & PLAYSTATION

GAMES, COMPUTING

SKILLS

-Good Listener

-Hard Worker

-Good Communication Skills

REFERENCES

MRS LOUISE du PLOOY 012-***-****

CURRICULUM VITAE

MALETHOLODI PORTIA

GAFANE

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