Web Developer
Resume:
Sam Malanchuk
************@*****.***
Monroe, North Carolina
Education:
Central Piedmont Community College
August 2016 – Current (expected May 2018)
Associate CTI Web Technologies
Certifications:
TestOut PC Pro Certification
TestOut Network Pro Certification
Professional Skills:
HTML5 Scripting Advanced
Built websites from scratch and from varies Content Management Systems online and locally
CSS3 Scripting Advanced
Styled whole websites from scratch using CSS3
Using CSS3 changed and/or added styles to an existing website to suit the clients need
Microsoft Office: Advanced
Finished training for Word, PowerPoint, Excel, Access, and Project
Using Word, PowerPoint, Excel, Access, Project, OneNote and Publisher for varies projects
Windows OS: Advanced
Advanced training on the Windows operating system for Windows 7, 8, 8.1, and 10
Reimaging, hard drive reformatting, installing new Windows version, and restoring from restore points
Network Connectivity troubleshooting, installing network drivers, IP configurations
Customer Support Advanced
Talking to clients/customers about their issues and guiding them to get it resolved.
Dealing with happy and angry clients to satisfy their professional needs
Web Design: Intermediate
Built professional websites for varies clients using WordPress, Moonfruit, Weebly, Drupal, TomatoCart, and using a static template.
PC Hardware: Intermediate
Physically removing/replacing computer RAM, hard drive, and fans.
Virtual experience with in many areas, received TestOut Certificate.
PHP Scripting: Intermediate
Creating static sites with dynamic content using PHP5
Custom edit existing content management systems using PHP to satisfy clients’ needs
SQL Scripting: Beginner
Creating a custom script to read and write to a database.
Knowledge of correct rules to avoid SQL Injections
Linux OS: Beginner
Studied Linux Fedora 14
Installed/Used/Uninstalled Linux Ubuntu, Elementary, and Kali.
3D Modeling: Beginner
Blender 3D creating and animating using the Blender and Cycles engine
Blender 3D game engine to create a simple block game with life, score, moving enemies, and other obstacles.
Graphic Designer Beginner
Created simple logos using paint, paint.net, Adobe Flash Professional, and Adobe Photoshop.
Professional Experience:
Central Piedmont Community College, Charlotte, North Carolina
ITS Help Desk Analyst I: September 2017 – Current
Core duties: installing, programming, troubleshooting and maintaining user’s hardware and software
Provide desktop support via phone and email, and limited remote desktop support using SCCM
Open service request tickets using BMC FootPrints
Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Identify problems, troubleshoot and provide solutions to assist users
Assist clients using live chat to help them resolve their IT issue
Use WebEx/WebACD and other programs to remote into clients’ device and troubleshoot the issue
Document and track IT related assets
Active directory support including password resets and enabling and disabling of account
Provide basic application administration duties (identifying users, managing information security, etc.) as required
Provide advanced IT Tiered support by obtaining and providing appropriate information for escalated issues.
Assist clients in gathering requirements and advise on alternatives and implications.
Coordinate with other units within ITS to investigate and resolve problems as necessary.
Utilize Help Desk software to record and track problems or requests.
Pizza Hut, Indian Trial, North Carolina
Team Member: September 2016 - March 2017
Take orders by phone or in person and input them to the register
Prepare dough, make, bake, cut, and box pizza
David’s Mower Shop, Monroe, North Carolina
Online Store/Front Desk: January 2016 - August 2016
Manage a database of mower parts needed to order and keep stocked
Create new and update past eBay listings
Assist, sell, and package mower parts to ship.
Receive manufacture orders of parts; sort, record, and distribute.
Check-in new clients bringing in mowing equipment
Check-out clients coming to pick up mowing equipment
Locate and sell mowing equipment to walk-in clients
Help call-ins with questions about varies mower parts
Subway, Monroe, North Carolina
Sandwich Artist: August 2015 - December 2015
Take orders by phone or in person and input them to the register
Make sandwiches according to custom instructions
Languages:
Bilingual in English and Russian
References available per request
Contact this candidate