Sam Malanchuk

ac5eke@r.postjobfree.com

980-***-****

Monroe, North Carolina

Education:

Central Piedmont Community College

August 2016 – Current (expected May 2018)

Associate CTI Web Technologies

Certifications:

TestOut PC Pro Certification

TestOut Network Pro Certification

Professional Skills:

HTML5 Scripting Advanced

Built websites from scratch and from varies Content Management Systems online and locally

CSS3 Scripting Advanced

Styled whole websites from scratch using CSS3

Using CSS3 changed and/or added styles to an existing website to suit the clients need

Microsoft Office: Advanced

Finished training for Word, PowerPoint, Excel, Access, and Project

Using Word, PowerPoint, Excel, Access, Project, OneNote and Publisher for varies projects

Windows OS: Advanced

Advanced training on the Windows operating system for Windows 7, 8, 8.1, and 10

Reimaging, hard drive reformatting, installing new Windows version, and restoring from restore points

Network Connectivity troubleshooting, installing network drivers, IP configurations

Customer Support Advanced

Talking to clients/customers about their issues and guiding them to get it resolved.

Dealing with happy and angry clients to satisfy their professional needs

Web Design: Intermediate

Built professional websites for varies clients using WordPress, Moonfruit, Weebly, Drupal, TomatoCart, and using a static template.

PC Hardware: Intermediate

Physically removing/replacing computer RAM, hard drive, and fans.

Virtual experience with in many areas, received TestOut Certificate.

PHP Scripting: Intermediate

Creating static sites with dynamic content using PHP5

Custom edit existing content management systems using PHP to satisfy clients’ needs

SQL Scripting: Beginner

Creating a custom script to read and write to a database.

Knowledge of correct rules to avoid SQL Injections

Linux OS: Beginner

Studied Linux Fedora 14

Installed/Used/Uninstalled Linux Ubuntu, Elementary, and Kali.

3D Modeling: Beginner

Blender 3D creating and animating using the Blender and Cycles engine

Blender 3D game engine to create a simple block game with life, score, moving enemies, and other obstacles.

Graphic Designer Beginner

Created simple logos using paint, paint.net, Adobe Flash Professional, and Adobe Photoshop.

Professional Experience:

Central Piedmont Community College, Charlotte, North Carolina

ITS Help Desk Analyst I: September 2017 – Current

Core duties: installing, programming, troubleshooting and maintaining user’s hardware and software

Provide desktop support via phone and email, and limited remote desktop support using SCCM

Open service request tickets using BMC FootPrints

Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

Identify problems, troubleshoot and provide solutions to assist users

Assist clients using live chat to help them resolve their IT issue

Use WebEx/WebACD and other programs to remote into clients’ device and troubleshoot the issue

Document and track IT related assets

Active directory support including password resets and enabling and disabling of account

Provide basic application administration duties (identifying users, managing information security, etc.) as required

Provide advanced IT Tiered support by obtaining and providing appropriate information for escalated issues.

Assist clients in gathering requirements and advise on alternatives and implications.

Coordinate with other units within ITS to investigate and resolve problems as necessary.

Utilize Help Desk software to record and track problems or requests.

Pizza Hut, Indian Trial, North Carolina

Team Member: September 2016 - March 2017

Take orders by phone or in person and input them to the register

Prepare dough, make, bake, cut, and box pizza

David’s Mower Shop, Monroe, North Carolina

Online Store/Front Desk: January 2016 - August 2016

Manage a database of mower parts needed to order and keep stocked

Create new and update past eBay listings

Assist, sell, and package mower parts to ship.

Receive manufacture orders of parts; sort, record, and distribute.

Check-in new clients bringing in mowing equipment

Check-out clients coming to pick up mowing equipment

Locate and sell mowing equipment to walk-in clients

Help call-ins with questions about varies mower parts

Subway, Monroe, North Carolina

Sandwich Artist: August 2015 - December 2015

Take orders by phone or in person and input them to the register

Make sandwiches according to custom instructions

Languages:

Bilingual in English and Russian

References available per request

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