Customer Service Manager
Resume:
Stephanie Buttrick
***************@*****.***
Manchester, NH 03103
Professional Summary
I am a positive minded customer service specialist with over 20 years’ experience in a fast-paced, team environment. As a former Assistant Manager, I always gave excellent customer service. I am self- motivated as well as a quick learner. My goal is to create a positive, memorable experience for every customer and team member.
Skills
Creative problem solver
MS Windows proficient
Quick learner
Strong client relations
Credit card processing
Trusted key holder
Knowledge in Shipping and receiving
Inventory
Ordering
Making daily deposits
Training
Cash flow management
Work History
Service Leader, 10/2016 to Present
Hannaford Supermarket – Londonderry, NH
Maintain effective work schedules for front-end & service center associates to meet business traffic requirements and minimize customer inconvenience
Promote customer goodwill by providing high standards in customer service
Supervise performance of all duties and responsibilities of all front-end and service center associates as assigned by Customer Service/Office Manager
Perform cashier and/or bagging functions, service deck as needed.
Work and help shop Hannaford’s TOGO when needed
Training associates with all updated materials to better or company and customers Co-Manager, 02/2016 to 08/2016
Irving, Convenience Plus – Manchester, NH
Ordering and maintaining everyday merchandise
Daily deposits
Maintaining employee training and development
Tending the stores appearance and cleanliness
Cashiering and customers service
Making sure all customers has a pleasant experience
Training associates with all updated materials to better or company and customers Cashier / Grocery, 11/2012 to 08/2013
the Fresh Market – Bedford, NH
Great and answer customer questions and/or issues they might have
Help grocery department unload shipments
Stock and maintain grocery items
Helping other departments when needed
Cashier, 10/2009 to 09/2012
Shaw's Supermarket – Manchester, NH
Cashiering
Customer service
Cleaning front end
Helping management when needed to do miscellaneous tasks Assistant Manager of Production 11/1996 to 12/2004 Kinkos / FedEx Office – Bedford, NH
Greeted customers entering the store to ascertain what each customer wanted or needed.
Make sure customer jobs were completed correctly and in a timely manner.
Answer phones
Create or fix customer files for printing
Establish excellent customer relations for repeat service
Supervised up to 6 other team members per shift
Train myself and other team members new equipment and programs so all can help customers more efficiently and effectively
Order and help with schedule
Nightly deposits
Inventory
Education
High School Diploma: General, 1995
ConVal High School - Peterborough, NH
Business Class, Computer class,
Hesser College - 2008
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