Customer Service Manager

Jennifer A. Vincent

*** ***** ****** *** *** ● Atlanta, GA 30312 ● 404-***-**** ●************@*****.***

KNOWLEDGE AND EXPERTISE

Office Organization & Administration Telephone & Front Office Reception

Scheduling & Calendaring Office Management

Outstanding Administrative Skills Meeting & Event

EXPERIENCE

VXI Global Solutions/ Comcast College Park, GA

Customer Service Agent August 2016 to Present

Monitors an email mailbox which is used by customers for questions and inquiries. -Communicates with internal and external customers in multiple markets with regard to customer questions and inquiries.

May call customers to provide appointment reminders. -Updates multiple internal systems (e.g. billing systems, Workbench and SFDC) with customer information.

Determines appropriate call handling

Remx Staffing/Altegra Health Alpharetta, GA

Chart Acquisition Specialist January 2016 to May 2016

Assists medical health plan payors in the review and or auditing of medical record data.

The Chart Acquisition Specialist contacts medical facilities to obtain commitments to send

medical records via fax or mail for this purpose.

Wipro Technology Atlanta, GA

Customer Service October 2015 to December 2015

Answer inbound calls from customer nationwide for orders made online/or in store.

Assist customer with their order by updating billing information, modifying orders, and provide information on status of customer order.

Assist with activating mobile phones with Sprint, Verizon, and, AT&T

Allied Barton Security Service Hapeville, GA

Security Officer July 2011 to March 2014

Daily analysis of vehicles and guest entering premises

Focused on delivering greet service while maintaining customer security.

Patrol exterior & interior of company’s facility to ensure employees safety.

Atlanta Publishers & Travelers Group Atlanta, GA

Sales Person February 2009 to August 2010

Received leads for outgoing calls national wide.

Organized payment according to price variance of magazine sold.

Proficient in handling customer’s order request from service calls to sales.

85% accuracy rate for well over 2300 sales calls per month

Solution Staffing Marietta, GA

Receptionist/Office Assistant December 2006 toDecember2008

Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

Completed duties such as taking phone calls, taking messages, and respond to inquiries and provide clerical and secretarial support to center staff and management

Arranged appointment for management as a backup to executive assistant.

Responsible for processing maintenance requests for manager and supporting staff.

World Come Call Center Marietta, GA

Customer Service July 2005 to December2006

Perform daily tasks such as reformat existing data

Electronically transmitted files, edit files, and proofread new entries for accuracy

Also prepare reports, letters, mailing labels, and other text material for manager

Typed memos, correspondence, reports and other documents.

Called employees and officials to information desk to answer inquiries.

KEY SKILLS

Ability to communicate effectively both orally and in writing

Excellent Customer Service Skills

Knowledgeable in special events, widely travelled

Knowledgeable in all aspects of domestic and international travel planning

Ability to exhibit strong customer satisfaction

Vast experience in interpreting and applying departmental policies and procedures

Reference upon request

Contact this candidate