Customer Service Assistant

David Madir

Chicago, IL ***** 312-***-**** ***********@*****.***

Google Voice: 872-***-****

Professional Summary:

I seek to enhance the culture of a financial organization with my enthusiasm and sense of customer care, sales promotion, detail-organization and vast banking experience with languages’ skills.

Professional Experience:

Ivory Bank, Juba, South Sudan Assistant Manager September 2015 – October 2016

Business development liaison between all interbank departments and those within subsidiaries to act as a resource for their different operations and needs.

Coordinated all marketing activities including research, events and surveys.

Coordinated work flow plans for the deployment of all products/projects within specified markets.

Maintained prospective clients list and all client files.

Grew clientele market from 150k to 180k customers in one year.

National Bank, Juba, South Sudan Project Assistant January 2012 – March 2015

Responsible for reviewing timesheets, internal and contractors’ payroll.

Responsible for creating accounting reports, bank statements, AP/AR reconciliation

Supervised the following departments: software, operations, construction, logistics and finance.

Kenya Commercial Bank, Juba, South Sudan Teller/Cashier July 2009 – December 2011

Assisted in daily deposit, withdrawal, Western Union, and SWIFT - wire transactions.

Prepared ATM loading reports and reconciliations daily.

Provided daily customer service.

Received “Best Employee of the Month” in 2010 and 2011.

Dr. John Garang Memorial University of Science and Technology – Teaching Assistant

May 2008 – Nov 2009

Taught undergraduate Mathematics and Chemistry

Graded Exams and Home works

Work in both computer and Chemistry Labs

Help with Translations and Interpretations of Local Languages to English

Education:

Cleveland State University: Cleveland, OH May 2003 – May 2007

Bachelor of Science: Applied Mathematics

President of African Student Associates

Professional Development Skills:

Microsoft Office: Access, Word, Excel, PowerPoint

Computer Applications: MathType, Maple, Minitab, Western Union Translink, T24, Beam, TC3, Br.Net, WordPress

Mathematics Skills: Mathematical Model, Cryptography, statistical application, applied mathematics

Languages: English, Arabic, Dinka, Swahili

Freelance Language Translator and Interpreter

Freelance Web Developer

Contact this candidate