Customer Service Staff

CURRICULUM VITAE

SARHANE AMINE

Doha – Qatar

Mobile: +974 - 33 73 99 86

E-mail: ****************@*****.***

Objective:

To put into action my potentials in one of the challenging organization like yours and strive to contribute towards the progress of the organization.

Skills :

An awareness of health and safety issues

A welcoming, friendly and polite manner

Excellent customer service skills

The ability to memories orders

Self-motivation and ability to take the initiative

Work effectively both as team member and independently

Excellent communication Skills

Quick learner, keen to learn and improve skills

Enthusiastic and committed

Experience by Companies :

11 Years worked as a Head Waiter in The Relax complex and Sky Hotel Nouaceur Casablanca, Morocco. (2007-2018)

Duties:-

Communicate effectively, both verbally and in writing, to provide clear direction to the staff.

Observe performance and encourage improvement where necessary

Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

Maintain cleanliness of all outlets on a daily basis.

Ensure all daily and monthly reports are detailed and submitted in a timely matter

Welcomes and greets customers during the service

Scheduling the hour of staff

1 Year worked as a Supervisor in Malabiss Company, Morocco. (2006- 2007)

Duties

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures

3 Years worked as a Waiter in Restaurant La Forchetta in Casablanca, Morocco. (2003- 2006)

Duties

Maintenance of equipment

Make the setting up

Order taken

1 Month Internship in the kitchen within Al Borj hotel in Marrakech, Morocco.

Preparation of vegetables (Peeling, Cutting)

Arrangements of dishes

3 Months Internship in the kitchen within the Hotel Beach Club, Morocco.

Duties

Expert in developing hygienic and diet recipes for guests with special requirements

Skilled in menu setting and inventory maintenance

Capable of creating exceptional presentation of exotic dishes

Matchless coordination ability to ensure that food is ready to be served at the right time and appropriate temperature

Education Qualifications:

Diploma Certificate of catering technician of the specialized institute of Hotel trade restaurant, Casblanca, Morocco.

Level baccalaureate Section Modern Letters at El Kadissia High School Casablanca, Morocco.

Certificate Grade of Karate, Morocco.

Languages Know :

Arabic : Mother Tongue

English : Medium

French : Excellent

Personal Details :

Nationality : Moroccan

Date of Birth : 18/10/1978

Sex : Male

Religion : Islam

Marital Status : Married

Passport Details :

Passport No : KE0435206

Date of Issue : 20/09/2017

Date of Expiry : 20/09/2022

Visa Status : Work Visa (Transferable)

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