Customer Service Representative

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Stephanie Mora

**** ******** **** *******, ** 32822 S *******@*****.*** 3-21-279-**** Professional, dependable, and attentive administrator seeking a productive position with daily opportunities to make a difference in the work environment. Professional Summary

Experienced and goal-oriented with 5 years experience in customer service. I have been able to obtain my 440 Customer Service Representative License in the state of Florida. Bilingual-completely fluent in Spanish. Can handle high-volume work and calls.. Motivated and ambitious to find a career where I would be able to further and gain knowledge.

Experience

AmerisourceBergen - Accounts Receivable 1 1/15/2017-03/12/18

Make sure accounts were properly notified of any balances

Analyze accounts

Initiate collections

Total past due invoices weekly and report to supervisor Ace’s Pool Care - Executive Assistant 1 2/15/2015-10/24/2017

Work directly with owner in finding new customers and and managing routes

Keep checks, invoices and customer files organized - Quickbooks

Handle all customer concerns and calls / Quote clients

Performed month end closing and posted re-classing entries. European Wax Center-Guest Service Associate 1 2/03/2014-10/31/2015

Make reservations for guests and take payments

Assist guests with any questions they might have

Set daily goals for all associates

Open and close register

State Farm Insurance-Customer Service Representative 11/27/2012-06/18/2014

Answer each incoming call and direct it to the correct or available representative

Greet all in-office clients, assist them or direct them to a representative

Assist clients with any question regarding their coverage, bill, roadside assistance, etc.

Corroborate data accuracy after performing data entry procedures Skills

Ability to multitask calls, customers in person, and taking messages

Advanced with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, QuickBooks Page 2

Education

Miami Dade College 01/2013-012/2016

Associate’s Degree in Psychology

University of Central Florida P resent

Majoring in Psychology

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