Microsoft Office (including Visio), SQL, Agile and Waterfall

Clayton Smith

**** *. ***** ***. *** *B, Chicago, Illinois 60659

773-***-**** *******.*******@*****.***

EDUCATION

DePaul University, Chicago, IL Expected August 2018

Bachelor of Science in Business: Management Information Systems

SKILLS

SQL Server

Project management methodologies including Agile and Waterfall

HTML, CSS, Javascript

Systems Analysis

Customer Relationship Management

Computer hardware and software installation and troubleshooting

Microsoft Office, including Excel, Access, Visio and Project

Extensive travel history, including 25 Countries throughout 6 Continents

RELEVANT COURSE PROJECTS

Systems Analysis and Design January 2018- March 2018

Worked as a team to analyze a current operation system and revamp the design

Created a system request, use case diagram, activity diagram, sequence diagram and software UI mocks

Used SCRUM project management framework for implementation of system

Intro To MIS January 2017- March 2017

Collaborated as a 4 member team to identify and create a solution for an operational

problem within a company

Researched, gathered data, and analyzed both qualitative and quantitative data in order

to make decisions to increase efficiency and effectiveness

Presented an organized proposal to a panel of established business professionals

WORK EXPERIENCE

American Airlines, Chicago, IL October 2015 - Present

Fleet Service Clerk

Load, stow and unload baggage, cargo and freight

Complete and submit baggage and security information to management

Trained on operation of numerous aircrafts from Boeing and Airbus

Operate equipment such as tractors, conveyors and freight carts

Starbucks, Lauderhill, FL November 2014 - January 2016

Barista

Memorized recipes for over 100 specialty coffee beverages and seasonal offerings

In order to quickly and efficiently serve customers

Advised customers on whole bean and bulk tea purchases, detailing origin and flavor

Prioritized drink requests while managing interruptions

Conducted successful cash audits at the end of each shift

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