Administrative Assistant Customer Service

Kenneth Neisinger

Looking to bring my ** years of customer service and managerial acumen to the

Las Vegas area after many successful years at UCLA. 17550 Burbank Blvd #223

Encino, CA 91316

562-***-****

**********@*****.***

EXPERIENCE

UCLA Health, B rentwood, CA Administrative Assistant III/ Front Office Supervisor

October 2016 - present

Second in command in a bustling internal medicine/ pediatrics clinic. Ensured employee coverage in advance across entire office, stepping in personally as indicated, assisted in call center workload involving medication refills & questions, patient calls, insurance inquiries, referrals and authorizations, rearranged doctor's schedules as needed, assisted nursing staff with administrative support. Trained new employees, ordered supplies, assisted upper management with billing and patient complaints, monitored & mentored all administrative staff. UCLA Health, Los Angeles, CA Administrative Assistant III/ Call Center Lead

January 2014 - October 2016

Primary back-office administrative supervisor in an outpatient neurology clinic. Responsible for registration & scheduling of new and return patients for 80+ doctors, taking messages by assessing needs & sending to the proper representative/pool for resolution, triaging new patient medical records & scheduling accordingly via complex physician requirements, answering over 600 calls per day while keeping abandoned call rate below 6%, attending weekly workflow meetings, training new employees, assisting upper management with supervisorial tasks, adjusting staff assignments and coverage daily. UCLA Faculty Practice Group, Los Angeles, CA

Administrative Assistant Analyst

January 2013 - January 2014

“Float pool” position, lending administrative support to multiple departments throughout the health system including orthopedics, neurology, UCLA Family Health Center & the BRITE training office. . Provided general front office support, patient registration, document processing, answering phones, assessing patient needs and taking messages as necessary, compiling various reports and spreadsheets, providing administrative assistance to doctors and clinic managers. EDUCATION

Long Beach City College, Long Beach, CA Business Studies September 2001 - August 2004

Completed general education, introductory business and accounting coursework. SKILLS

Dynamic team leader

Proficient in all manner of office

duties in both retail and medical

settings

Creative solver of complex

problems - the buck stops with

me

Able to provide obscure sports

trivia at the drop of a hat

CERTIFICATIONS/ AWARDS

UCLA BRITE Leadership Series

Completed 2-2014

STAR Employee Recognition

Award

Received 7-2016 & 8-2017

REFERENCES

Richard May 310-***-****

Donna Robinson 310-***-****

Delwin Fields 5-62-234-****

Brian Ackerman - 562-***-****

Additional employment history and

references available upon request

Contact this candidate